- Permanent role with exccellent REM
- Work with a household name
- Sydney OR Melbourne location
We are looking for a hands-on IAM Technical Lead to support a large client account. This role focuses on technical leadership (non-people management) combined with strong hands-on operational support across IAM platforms. The candidate will be responsible for incident resolution, problem management, and platform stability and proactive service improvement while acting as a SME on key IAM technologies.
Key Responsibilities
- Provide technical leadership for IAM platforms (no people management responsibility)
- Drive solution design validation, troubleshooting support, and technical governance
- Act as escalation point for complex IAM issues and integrations
- Work hands-on on incidents, service requests, and problem tickets
- Perform deep troubleshooting and root cause analysis (RCA)
- Support access provisioning issues, PAM onboarding, and integration failures
- Ensure SLA adherence and operational stability
- Lead and actively participate in priority incident calls
- Provide technical ownership during Major Incident Management (MIM)
- Support real-time mitigation and post-incident RCA activities
- Act as SME for CyberArk PAM and SailPoint IdentityIQ / Identity Security Cloud
- Identify and implement automation and process improvements
- Contribute to runbooks, SOPs, and knowledge management
- Support audit, compliance, and remediation activities
Required Skills (Must Have) Core IAM & Authentication Technologies
- ITIL Knowledge
- Proven experience in L3/L4 support and problem ticket resolution as an Individual Contributor
- Strong capability in incident handling, RCA, and system troubleshooting
- Experience in production support environments for critical security services