Job Description

Operations Manager – Solar, Battery, Air Conditioning & Heat Pumps

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As Operations Manager, you will take ownership of the day-to-day operational performance of the NSW business and work closely with our sales, administration, installation and management teams. First Class Energy is a growing Australian energy solutions company specialising in Solar, Battery Storage, Air Conditioning and Heat Pumps, helping households reduce their energy costs through smarter, more efficient technology and available government incentives.

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Key responsibilities

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- Managing the operational workflow from sale through to installation and job completion
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- Coordinating installation schedules across Solar, Batteries, Air Conditioning and Heat Pumps
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- Managing internal administration and operations staff
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- Coordinating installers, subcontractors, electricians and other trades
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- Ensuring jobs are scheduled efficiently and installations are completed within expected timeframes
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- Monitoring job pipelines and identifying delays or bottlenecks before they become problems
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- Ensuring documentation and job requirements are completed correctly prior to installation
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- Managing escalated customer issues and finding practical, fast solutions
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- Monitoring installer performance,



job quality and customer experience
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- Developing and improving systems, procedures and workflows as the company grows
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About you

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- Previous experience in operations, installation coordination or project management
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- Strong preference for experience within Solar, Batteries, Air Conditioning, Heat Pumps, Electrical, HVAC or a similar trade/service industry
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- Experience managing multiple installations or projects simultaneously
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- Solid understanding of scheduling and coordinating trades
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- Excellent organisational and time-management skills
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- Strong customer service and conflict-resolution skills
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- Strong communication skills with customers, installers, salespeople and management
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- Experience managing or supervising staff
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- Good computer and CRM skills
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- Strong attention to detail
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About us

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First Class Energy is building a diversified energy business across some of Australia's fastest-growing home electrification categories. Rather than focusing on one product, our customers can access solutions across Solar, Batteries, Air Conditioning and Heat Pumps, creating significant opportunities for growth.

📌 Operations Manager - Solar, Battery, Air Conditioning & Heat Pumps (New South Wales)
🏢 First Class Energy
📍 New South Wales