Job Description

- Deliver luxury service consistently, embodying Sofitel’s values of Excellence, Plaisir and Openness.
- Lead, coach and support the Front Office team throughout daily operations, ensuring a seamless and personalised guest experience.
- Oversee Front Office procedures and brand standards, supporting team training and communicating operational updates.
- Perform Front Desk duties as required, including check-in and check-out, guest requests, account enquiries and issue resolution.
- Coordinate VIP arrivals, group requirements, room allocations and communication across hotel departments.
- Manage guest accounts and open folios, supporting credit processes and ensuring accuracy across Front Office transactions.
- Drive hotel promotions, upselling opportunities and Accor Live Limitless (ALL) enrolments while supporting departmental targets.
- Support roster planning, onboarding and payroll administration, while proactively resolving guest concerns and maintaining smooth operations during peak periods or system disruptions.

📌 Front Office Supervisor (Sydney)
🏢 Sofitel
📍 Sydney