As a

Customer Service Representative , you will be the friendly face and operational backbone of our Cubes.co spaces. You'll ensure the smooth day-to-day running of the centre while delivering warm, hospitality-led service to Members, Visitors, and Clients.

This role suits someone who is service-driven, highly organised, and passionate about creating outstanding workplace experiences. You will work across reception-based operations and will support our onsite team. You may support multiple Cubes.co locations across Victoria as needed.

Key Responsibilities

Ensure efficient daily operations, including centre opening and closing procedures

Deliver exceptional customer service to Members and Visitors, understanding their businesses and needs

Manage reception duties including meeting room bookings, mail distribution, access cards, keys, and registers

Coordinate new member onboarding, inductions, and offboarding in line with company procedures

Prepare and service meeting rooms, including setup, coffee deliveries, and welcoming clients

Support internal and external event promotions, networking sessions, and community activities

Maintain accurate records by updating CRMs and company registers





Respond to enquiries with the highest level of hospitality and professionalism

Report and follow up maintenance requests and work with building management when required

Collaborate closely with the Space Team, Management, and Business Centre Managers to support projects and day-to-day operations

Ensure the centre is always presented to a high standard

What we're looking for

2-3 years' experience working in a customer service role

University graduate preferred

Customer service and sales experience are a must

Hotel operations or concierge background is a plus

Strong self-awareness

2 + years of operational and or facilities management

Demonstrate strong moral values, empathy, passion, career aspirations, and positive living

Solid communication, organisation and project management skills

About us Cubes.Co transforms commercial spaces into inspiring, hospitality-led coworking communities. We create environments where people and businesses love to work, blending premium design, genuine connection, and operational excellence. Whether you're a solo founder or a growing team, Cubes.Co is where culture, creativity, and community come together.

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📌 Customer Service Representative (Port Phillip City)
🏢 cubes.co
📍 Port Phillip City