The Role Toll Recruit are currently seeking a motivated and customer-focused

Customer Service Representative

for our client based in Lytton.

In this role, you will provide exceptional customer service while supporting the day-to-day administration of transport operations, ensuring accurate processing of documentation and maintaining strong communication with customers and internal stakeholders.

Key Responsibilities

Respond to customer enquiries via phone and email in a professional and timely manner

Assist customers with transport bookings, delivery updates, and general service enquiries

Follow up on customer requests and outstanding enquiries to ensure timely resolution

Provide regular updates to customers regarding shipments and delivery schedules

Liaise with internal teams to coordinate customer requirements and resolve issues

Accurately process high volumes of operational data and maintain document management systems

Validate, reconcile, and resolve discrepancies across documentation and system records

Prepare and upload revenue data to support accurate and timely invoicing

Assist with monthly invoicing and ad hoc billing requirementsProcess and track subcontractor documentation, following up on outstanding paperwork

Provide general administrative support, including purchase orders and vendor administration





Maintain accurate records and ensure all documentation is completed in accordance with company procedures

Skills and Experience

Previous experience in customer service, administration, transport, logistics, or a similar role

Excellent communication skills with a strong customer-first approach

Solid attention to detail and a high level of accuracy

The ability to manage multiple tasks and meet deadlines in a fast-paced environment

Intermediate computer skills, including Microsoft Office, with strong Excel skills

A positive attitude, strong work ethic, and willingness to learn

Benefits

Monday to Friday hours with no weekend work

Temp-to-permanent opportunity with long-term career potential

Supportive and collaborative team environment

Opportunity to work within a well-established and growing logistics business

Applicants must be entitled to work in Australia and be prepared to undertake pre-employment checks including a criminal history check.

All applicants must be entitled to work in Australia and be prepared to undergo a criminal history check, pre-employment medical and/or drug & alcohol testing as required.

Toll embraces and celebrates a variety of cultures. We continue to build a business that reflects the values of equality, built on the knowledge and understanding that everyone is welcome including the First Nations Peoples, and those of all ages, genders and abilities.

#J-18808-Ljbffr

📌 Customer Service Representative (Brisbane)
🏢 Toll Group
📍 Brisbane