Job Type: Permanent position | Full time position

Job Description The Trustee For Saar One Family Trust Shift Supervisor Position: Shift Supervisor Employment Type: Full-time (38 hours per week) Location: Subway

Waurn Ponds, VIC

Salary: $77,000 - $80,000 + Super About the Role We are seeking an experienced and motivated Shift Supervisor to support the daily operations of our busy Subway franchise.

This is a hands-on supervision role responsible for supervising staff during shifts, maintaining service standards, and assisting with operational tasks to ensure smooth restaurant performance. The successful applicant will work closely with the Owner and supervise front-line staff to deliver high-quality food, excellent customer service, and compliance with health and safety standards. Shift Supervisor Shift supervisor manages work schedules, allocate tasks, and ensure there is sufficient staff for each shift.

This duty requires excellent time organisation and decision-making skills. By effectively assigning tasks and supervising the work shift, they ensure that all aspects of store operations are covered. The supervisor's overall role is to communicate organisational needs, oversee employees' performance, provide guidance, support, identify development needs, and supervise the reciprocal relationship between staff and the organisation so that each is successful.

Key Responsibilities

Supervising staff during shifts, operational supervision, supervise and coordinate the activities of retail sales workers

Training / induction support, training staff

Preparing staff rosters , planning and preparing work schedules and assigning staff to specific duties

Customer enquiries, escalated complaints, responding to customers inquiries and complaints

Stock monitoring,



ordering , taking inventory and ordering new stock

Workplace safety procedures, ensuring safety and security procedures are enforced

In-store marketing materials, promotions promoting and advertising the establishment’s goods and services

Stock control stock levels, determining stock levels and maintaining records of stock levels

Sales reporting, financial transactions, maintaining records of financial transactions

Training, supervision, controlling, training and supervision of staff

Workplace safety compliance, ensuring compliance with occupational health and safety regulations

Food safety, council/health regulation compliance, ensuring dining facilities comply with health regulations and are clean

Stock and sales/financial recordkeeping, maintaining records of stock levels and financial transactions

Customer satisfaction, complaint escalation , conferring with customers to assess their satisfaction with meals and service

Training/supervision, selecting, training and supervising staff

Cash handling, accepting payment for goods and services

Stocktakes, stock support, assisting with stock and participating in stocktakes

Customer enquiries/service, determining customer requirements demonstrating and explaining goods and services

Handling escalated complaints, customer relations,



liaising and customers to identify and respond to customer expectations

Promoting customer service standards, team performance, managing, motivating and developing staff providing customer services

Operational direction during service, providing direction and feedback to team members

Assisting with payroll timesheets, preparing payroll data from time sheets and other payroll records

Maintaining employee payroll records, maintaining and updating files leave overtime

Providing payroll information to managers/employees, providing information about payroll matters

Checking deliveries, receiving goods, verifying incoming goods and maintaining records of goods received

Inventory-control-adjacent recordkeeping, maintaining prescribed records of goods received and despatched

Supporting internal distribution/storage flow, arranging internal distribution of goods received

Essential Requirements

Minimum 12 months experience in a fast-paced hospitality or retail food environment

Demonstrated supervisory or team

supervision experience

Strong customer service and communication skills

Ability to supervise staff, workflows, and shift operations

Knowledge of food safety and workplace health & safety practices

Ability to work evenings, weekends, and public holidays as required

Secondary school or tertiary education completed.

Desirable Skills

Experience in inventory and reporting

Exposure to staff training and onboarding

Understanding of sales targets and operational KPIs

What We Offer

Full time ongoing position

Supportive team environment

Career progression opportunities within the business

Structured training and development

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📌 Shift Supervisor (Geelong)
🏢 SAAR ONE
📍 Geelong