Job Description

Principle Theorem Pty Ltd – Sydney CBD NSW

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You will be responsible for ensuring new and existing customers experience a smooth and confident transition into Principle Dental Software. This role owns the day-to-day relationship with assigned customers, from onboarding through early adoption and into steady-state success. The CSR is the first point of contact for customers and is accountable for follow-up, communication quality, and maintaining trust. This is a delivery-focused role that requires solid organisation, clear communication, and consistent execution. While the role is specialised, there will be plenty of opportunity to try new things; to find what excites you and hone your skills.

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Key responsibilities

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- Build and maintain strong, professional relationships with customers
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- Deliver customer onboarding in line with documented processes and agreed delivery standards
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- Act as the primary point of contact for new customers during the onboarding period
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- Ensure customers understand the product, onboarding milestones, and next steps for success
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- Identify and address early risks to adoption, engagement, or customer confidence
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- Maintain accurate and up to date CRM records across all customer interactions
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- Provide clear reporting to the Executive Sales Manager on customer health, progress, and risks
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- Run regular client meetings and maintain consistent communication with customers
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- Problem-solve customer challenges within scope and elevate when required
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- Represent Principle at industry events, conferences, and meetings
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About you

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- A strong sales acumen including B2B
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- Ability to confidently present demonstrations of software products
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- Spearhead projects and follow through to completion
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- Experience or knowledge in the dental sector
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About us

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- We're a small team of easygoing, colourful, and passionate individuals breaking into the dental tech space. We proudly diverge from the traditional idea of a company - valuing transparency, ensuring everyone feels heard, and keeping each other accountable.
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- With a focus on collaboration and continuous improvement, we empower our team to take ownership of projects and operate with others to effectively achieve a common goal. This is a fun and fast-paced environment, where having work-life balance is highly valued and encouraged. We also put a lot of focus on growth and development, everyone on the team is constantly learning - either as individuals or from each other.
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- A strong and fun working culture
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- Flexible working hours as well as working from home
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- Not just one, but two resident doggos (visit the website below for their pictures)
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- To find out more about us, see our website https://www.principletheorem.com/our-team
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📌 Customer Success Representative (New South Wales)
🏢 Principle Theorem
📍 New South Wales