Client Services Officer - Residential Aged Care Client Service Officer – Chempro Aged Care Chemist (Bundall) Full Time | Company Vehicle Provided | South East QLD & Northern NSW

Chempro Aged Care Chemist is seeking an enthusiastic and highly communicative

Client Service Officer

to join our dedicated aged care team based in Bundall. This unique role is ideal for a dispensary technician/client services officer with exceptional interpersonal skills who enjoys building strong professional relationships and is looking for a rewarding career path outside the traditional retail environment.

About the Role As a

Client Service Officer , you will manage a portfolio of residential aged care homes and act as one of the points of contact for facility management teams. Your work will directly support resident care, and the high service standards Chempro Aged Care is known for. Full training will be provided to assist you with understanding the processes in place from both an internal pharmacy and external client service perspective.

Key responsibilities include:

Managing and nurturing relationships with assigned residential aged care homes with assistant from the external pharmacist team

Liaising with facility management and reporting back to internal pharmacy operations team

Auditing Imprest stock for general tidiness, expiry dates, and stock levels and reporting back to the pharmacy

Performing medication storage at the facility to determine if the facility is following the correct procedures

Maintaining the Aged Care retail catalogue

Attending market stall events and lifestyle events as needed

Responding to queries from aged care residents and their families





Travelling between several locations across South East QLD and Northern NSW (company vehicle provided)

Skills & Attributes We are looking for someone who:

Is an experienced dispensary technician/client services officer with outstanding communication and interpersonal skills

Enjoys collaborating with other healthcare professionals

Can work independently and proactively manage and schedule their workday

Is motivated to ensure a high standard of service and client satisfaction

Maintains a well-organised schedule for meetings, tasks, and client follow-ups

Is flexible with time and travel to meet facility needs

Has excellent problem-solving ability and a professional, reliable manner

Why Join Us? This position offers an exciting opportunity for a dispensary technician/client services officer wanting a new challenge outside the retail-focused community pharmacy setting. You’ll enjoy:

Meaningful, relationship-driven work

Autonomy in your day-to-day role

A supportive team setting

Exposure to aged care clinical services

A company vehicle for work-related travel

Continued opportunities for professional growth

About You If you are ready to take your next step to join a fast-paced environment, have what it takes to be a success in this role, we would love to hear from you! Applications close 16th of October 2026

Thank you in advance for your interest in this position – we appreciate the time you have taken to submit your application. Due to the anticipated high intake of responses, only those required for an interview will be contacted.

Chempro Chemists QLD Pty Ltd is an Equal Opportunity Employer.

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📌 Client Services Officer - Residential Aged Care (Gold Coast)
🏢 Chempro
📍 Gold Coast