Spicers is a national Company with offices and warehouses in every state and territory in Australia.We are a leading provider of products and services to the print, design and advertising industries. Our range is targeted to various print segments and includes fine paper, Visual Communication materials, synthetics, self-adhesives, packaging grades and a number of other substrates.

About this Position As a Customer Service Administrator, you will work in our busy Converting production team to provide an exceptional level of service to a wide variety of customers. Day-to-day you will answer phone and email enquiries, processing work orders, book transport and provide innovative solutions for customers to meet their needs. You will also work closely with the converting and warehouse teams to support timely and accurate ordering and delivery of customer goods, and when appropriate support our internal sales team.

Based in our Dingley office, you will report to the Warehouse Manager and your hours of work will be Monday to Friday, 8.00am-4.30pm, 40 hours per week.

Key Responsibilities:

Receive and respond to customer enquiries via phone and email

Provide a high standard of customer service

Work with converting team to assist with overflow workload





Process orders in SAP, check stock availability and where required suggest alternative products

Liaise with transport companies for transport bookings on a daily basis

Build and maintain excellent knowledge of product ranges

Focus on and support sales of ageing stock

Provide direction to customers on our products and services

Work within in a small dedicated team

Liaise with external sales and warehouse teams to ensure service levels are achieved

Ad-hoc duties as required.

Skills and Experience:

Proven experience in a customer service role

Experience in the print, packaging or label industry (highly desirable)

Excellent communication skills (written and verbal)

Strong interpersonal skills

Strong attention to detail

Ability to retain information

Proficient in using Microsoft Office products (Word, Excel)

Experience using SAP is preferred

Drive, energy and a willingness to learn.

Remuneration and Perks:

Training and development provided

Exceptional company culture offering social, community and wellbeing programs

Work life balance

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📌 Customer Service / Internal Sales (Port Phillip City)
🏢 Spicers Australia
📍 Port Phillip City