A hands-on Service Desk role with real variety and customer impact.
We are looking for a friendly, capable Service Desk Support Officer to support around 1,500 staff across devices, applications and multiple sites. You will work through a Service Desk ticketing system and also assist via walk-ups, phone calls, and site visits.
Who you will be working with: A small internal IT team in a busy, service-oriented environment, supporting end users across a range of locations and technologies.
Benefits to the successful applicant:
Work in a customer-facing support role with strong stakeholder interaction
Broad exposure to EUC support - laptops, desktops, iPads, desk phones and meeting room AV
Mix of ticket-based work and in-person support (walk-ups and site visits)
Opportunity to apply or build ITIL-aligned service practices (ITIL exposure encouraged)
Duties and responsibilities include:
Manage and resolve Service Desk tickets raised via email, phone and walk-up support
Provide Level 1 support and assist with some Level 2 issues where possible
Complete user onboarding and offboarding tasks (accounts, access and separation activities)
Create accounts and manage passwords and access requests
Prepare and deploy devices (laptops, desktops, iPads, desk phones and softphones)
Support meeting room AV equipment and day-to-day end user tooling
We are looking for someone with:
Demonstrated Service Desk or desktop support experience in a high-touch setting
Strong customer service and communication skills with a calm, helpful approach
Experience triaging incidents and requests through a ticketing system
Exposure to user lifecycle processes (onboarding and separation) and account administration
Familiarity with end user devices and collaboration tools (including softphones and AV)
ITIL certification or ITIL knowledge is highly regarded
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📌 Service Desk Support Officer (Port Phillip City)
🏢 Fuse Recruitment
📍 Port Phillip City
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