Wilson Security is the leading provider in the provision of security services across Australia and New Zealand. Our services are supported by a highly experienced management team, industry-leading expertise and a strong local and national structure. We are committed to becoming Australasia's leading provider of integrated Security Solutions. Wilson Security has an established Blue Chip national client portfolio which is in a period of significant growth. Join Australia's leading security provider and make a real impact on public transport safety across Sydney.

ABOUT THE ROLE

Authorised Officers operating within the Sydney Bus network

Various locations across Sydney Northern Beaches.

Permanent Full time positions above Award roles

Working across Sydney Bus Network

Above award conditions (SSIA Level 5 + $6 an hour Authorised Officer Allowance)

Full comprehensive training & equipment provided

Make a real difference on Sydney's public transport network by promoting fare compliance and issue cautions/fines as an Authorised officer

Wilson Security is expanding its operations across New South Wales and is seeking Authorised Officers to support the Sydney Bus Network. These roles are critical to maintaining safety, compliance and positive customer experience across public transport services..

Working as part of a dedicated transport operations team, you will play a frontline role supporting passengers, drivers and transport partners while ensuring adherence to transport regulations. Full training and equipment are provided, along with ongoing support from Client Service Managers and our Operations Leadership team.

KEY RESPONSIBILITIES

Operate as an Authorised Officer within the Sydney bus network performing fare compliance and enforcement activities

Promote a safe, secure, and respectful public transport environment

Engage with passengers in a professional, non-judgemental and empathetic manner





Observe and assess passenger behaviour to identify safety or compliance risks

Respond to incidents calmly, confidently and in line with transport policies

Apply strong conflict resolution and de-escalation techniques

Provide high quality customer service while enforcing transport regulationsWork collaboratively with drivers, transport staff, and emergency services

Complete accurate incident and daily reporting

Maintain exceptional standards of personal presentation, conduct and professionalism

Comply with all organisational, safety and transport authority procedures

ABOUT YOU

Experience in security, compliance, enforcement or transport roles

Strong communication skills with the ability to explain regulations clearly and confidently

Proven ability to manage confrontational and non-compliant behaviour

A strong customer service mindset

High situational awareness and sound judgement under pressure

Comfortable working on moving vehicles without motion sickness

MANDATORY REQUIREMENTS

Current NSW Security licence

Valid First Aid and CPR

Working with Children Check

Full, unlimited right-to-work in Australia

Wilson Security is an employer of choice, engaging with our people both online and in person. We offer comprehensive Training and Development, Employee Benefits like a Wellbeing Hub, Health Insurance discounts, and Employee Assistance Programs. Our Innovation Council and Corporate Social Responsibility team connect with our communities through fundraising, sponsorship, and team building. In 2021, we were recognized by the Australian Security Industry Association as the Outstanding Security Guarding Company.

We are committed to building a workforce that reflects the diversity of the communities we protect, with a focus on supporting Aboriginal and Torres Strait Islander peoples. Our inclusive culture celebrates innovation and teamwork, highlighted by our monthly STRIVE awards.

#J-18808-Ljbffr

📌 Authorised Officer (Sydney)
🏢 Wilson Group
📍 Sydney