Job Description

Public Sector People are working with a Sydney local council to recruit for an experienced Enterprise Application Specialistto join their team on a contract basis. This is an immediate start opportunity supporting key business systems across council operations.

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About the Role:

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As an ICT Application Support Officer, you will provide frontline support and resolve incidents and service requests related to TechnologyOne (OnCouncil) systems - with a focus on Ci Anywhere (CiA) and Ci environments.

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You will work closely with internal stakeholders to ensure system performance and support ongoing process improvements.

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What you'll be doing:

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- Experience supporting, administering and improving enterprise applications, ideally TechnologyOne OneCouncil or similar ERP systems.
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- Experience configuring and supporting application workflows (BPAs), permissions, integrations, automations and business processes.
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- Ability to gather, analyse and document business, functional and technical requirements with SMEs, vendors and technical teams.
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- Strong stakeholder management skills, acting as the link between business users,



technical teams and third-party vendors.
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- Experience analysing processes, workflows and application performance to identify risks, gaps and improvement opportunities.
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- Experience supporting UAT, functional, regression and integration testing.
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- Strong understanding of ITIL-based incident, problem, service and change management.
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- Experience supporting SaaS/cloud applications, including vendor-managed upgrades, releases and service performance.
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- Ability to maintain application documentation, process maps, integrations, controls and support procedures.
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- Experience with access reviews, permissions governance, audit actions and risk remediation.
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- Solid experience supporting TechnologyOne OnCouncil
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- Proficient in Ci Anywhere (CiA) and legacy Ci environments
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- Experience managing and resolving service tickets
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Essential Skills & Experience:

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- Strong experience supporting TechnologyOne OnCouncil
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- Proficient in Ci Anywhere (CiA) and legacy Ci environments
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- Experience managing and resolving service tickets
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📌 Enterprise Application Specialist (New South Wales)
🏢 Public Sector People
📍 New South Wales