Job Description

Customer Service Coordinator – Blacktown

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Customer Service Coordinator – Blacktown

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Permanent Full-Time

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Our client is seeking an experienced Customer Service Coordinator to join their Blacktown team on a permanent full-time basis.

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This is an excellent opportunity for a customer-focused professional with strong coordination and administration skills to join an established business within the manufacturing, construction or HVAC sector.

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The Role

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The successful candidate will coordinate customer orders and projects from purchase order through to completion, ensuring customers and internal teams are kept informed throughout the process.

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Managing projects and orders from purchase order through to completion

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Coordinating production and delivery schedules

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Entering and maintaining accurate order information

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Monitoring project costs and reconciling against quotes and purchase orders

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Managing variations and additional purchase orders

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Responding to customer enquiries via phone,



email and in person

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Preparing smaller quotes in line with pricing structures

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Building strong relationships with customers and internal stakeholders

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Liaising with Production, Sales and Finance to ensure smooth project delivery

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Supporting reporting and process improvement initiatives

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About You

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The ideal candidate will have:

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3+ years' experience in customer service, project coordination or order management

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Experience within manufacturing, construction, HVAC or a similar industry

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Understanding of quoting and cost monitoring

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Experience using ERP or order management systems

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Excellent communication and organisational skills

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Strong attention to detail and ability to manage competing priorities

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A qualified, positive and customer-focused approach

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Strong relationship-building and problem-solving skills

📌 Customer Service Coordinator - Blacktown (New South Wales)
🏢 Excel Recruitment
📍 New South Wales