Senior Administrator - MS System Center Configuration Manager (SCCM)

Melbourne City, Victoria

Job Summary

The Sr. SCCM Administrator plays a critical role in providing advanced technical support and operational excellence within the Support & Operations team. This position is responsible for troubleshooting complex incidents, conducting root cause analysis, and implementing effective solutions to enhance customer satisfaction and maintain a robust security posture.

Key Responsibilities

1.

Adhere To Quality Standards And Regulatory

Requirements While Maintaining Compliance With Company Policies In Sccm Operations.

2.

Provide Technical Support For Complex Incidents

Escalated By Analysts, Performing Root Cause Analysis And Implementing Solutions To Resolve Sccm-Related Technical And Security Issues.

3.

Engage In Knowledge Base Update And

Management, Delivering Training And Coaching To Recent Analysts To Enhance Team Capabilities.

4.

Resolve Complex Tickets Within Agreed Slas





By Collaborating With Other Support Teams, Ensuring Seamless Operations And A Strong Security Posture.

- Ensure A Positive Customer Experience And High Csat By Achieving First Call Resolution, Minimizing Rejected Resolutions, And Proactively Mitigating Security Threats.

Skill Requirements

1.

Advanced Proficiency In Sccm For System

Configuration And Management.

2.

Strong

Problem-Solving Skills For Complex Technical Issues And Root Cause Analysis.

- Excellent Communication Skills To Provide Effective Training And Support.

4.

Familiarity With Itil Practices For Incident

And Service Management.

5.

Proficient In Security Best Practices Related To Systems Management.

Other Requirements

1.

Optional But Valuable: Microsoft Certified: Modern Desktop Administrator Associate.

2.

Optional But Valuable: Itil Foundation Certification

📌 Senior Administrator - MS System Center Configuration Manager (SCCM) (Melbourne)
🏢 HCLTech
📍 Melbourne