Description Location: Norwest | Permanent Full-Time | Parking Available On Site

Are you an experienced Customer Service professional with a strong background in order management, CRM systems and Excel? We're looking for a motivated and organised Customer Service & Order Management Support professional to join a friendly, supportive team based in Norwest.

This is a great opportunity to join a well-established business where you'll be part of a wonderful team environment, have the support to succeed and play an important role in keeping customer orders and internal processes running smoothly.

About the Role You'll be responsible for supporting customers throughout the order process, ensuring orders are entered accurately, followed up and delivered efficiently. You'll also provide administrative and system support to the wider team.

Key responsibilities include:

Managing customer orders from entry through to fulfilment

Processing and maintaining accurate customer and order information

Responding to customer enquiries via phone and email

Managing and updating information within the CRM

Tracking orders and liaising with internal teams regarding delivery timeframes

Investigating and resolving customer queries and issues

Preparing reports and analysing data using Excel





Maintaining accurate records and ensuring systems are kept up to date

Providing general administrative and customer service support to the team

About You We're looking for someone who is organised, reliable and customer-focused, with robust attention to detail and the ability to manage multiple priorities.

You'll ideally have:

Previous experience in

customer service and order management

Experience working with

CRM systems

Intermediate to advanced Excel skills

- this is important

Strong administration and data entry skills

Excellent attention to detail and accuracy

Confident communication skills, both written and verbal

The ability to work independently while also being a strong team player

A proactive attitude and willingness to get involved

What's On Offer?

Permanent full-time opportunity

Norwest location

Free parking available on site

Join a

genuinely wonderful and supportive team

Stable, well-established business

Variety in your day with customer service, order management and administration

Opportunity to develop your skills and grow within the business

If you're an experienced Customer Service or Order Management professional looking for a new opportunity with a great team, we'd love to hear from you!

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📌 Client Services/ Order Management (Sydney)
🏢 Fusion Careers
📍 Sydney