Job Advert – Venue & Retail Operations Manager Kew & Canterbury, Melbourne | Full time | Premium Chocolate & Café Retail

Key responsibilities

Oversee the day-to-day performance of both stores

Lead, support and develop supervisors and store teams

Ensure high standards in customer service, cleanliness and presentation

Monitor product and beverage consistency

Manage rostering, staffing coordination and day-to-day issues

Support onboarding, training and team accountability

Oversee stock, store systems and operational processes

Manage complaints and escape issues appropriately

Maintain communication between stores, management and production

Identify local sales opportunities and support commercial growth

Provide clear weekly reporting

Ensure tasks are followed through and closed out

About you

Previous multi-site retail,



hospitality or café management experience preferred

Strong leadership and people management skills

Excellent communication and reporting skills

Highly organised with strong follow-through

Reliable, mature and confident making decisions

Commercially aware and able to identify opportunities

Comfortable holding people accountable while maintaining a positive culture

Professional, proactive and solutions-focused

Will also be required to work daily on the floor as the Manager in one of the two stores

What success looks like Strong standards across both stores, improved team accountability, reliable communication, clear reporting and a consistently high customer experience.

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📌 Venue and Retail Operations Manager (Port Phillip City)
🏢 Torode Solutions
📍 Port Phillip City