Front Office Administrator / Customer Service Simmark | Electrical

Air Conditioning

Solar

Batteries

Maintenance

Starting within the Month, Based At our Bowral Factory

About Simmark Simmark is an established electrical and energy services business providing electrical, air conditioning, solar, battery and maintenance services to residential and commercial customers.

We are looking for a friendly, organised and confident Front Office Administrator to become the first point of contact for our customers and support the day-to-day flow of enquiries into the business.

About the Role You will be based out of our BOWRAL office.

This is a customer-facing administration role, with the majority of your day focused on managing incoming phone calls and emails.

You'll be the first person many of our customers speak with, so we're looking for someone who is professional, approachable and comfortable spending a significant part of their day on the phone.

You’ll work closely with our Scheduler / Operations Coordinator, receiving current enquiries and helping confirm appointments that have been allocated to our technicians.

Your primary responsibilities will include:

Answering and managing incoming customer phone calls

Monitoring and responding to incoming customer emails

Taking details of new electrical, air conditioning, solar, battery and maintenance enquiries

Accurately recording customer and job information within our systems

Directing enquiries to the appropriate person or department when required

Making outbound calls to customers to confirm appointments placed into the schedule

Communicating appointment details and relevant information to customers

Following up customers where additional information is required

Maintaining clear and professional communication with customers

Supporting the Scheduler / Operations Coordinator with customer communication





Completing minor administrative and ad hoc office tasks as required

While there will be some general administration involved, the bulk of this position is managing customer enquiries, phone calls and appointment communication.

About You We're looking for someone who genuinely enjoys speaking with people and can provide a professional and helpful experience from the first phone call.

You’ll ideally have:

Excellent phone manner and customer service skills

Confidence handling a high volume of incoming calls

Strong verbal and written communication

Good general computer and IT skills

Experience with email, Google Workspace or similar office platforms

Basic experience with CRM or job-management systems, or the ability to learn them quickly

Good attention to detail when recording customer and job information

The ability to remain organised when managing multiple enquiries

A positive and practical approach to solving customer enquiries

The ability to work closely with schedulers, technicians and other office staff

Previous experience within an electrical, air conditioning, construction, maintenance or trades/service business would be an advantage, but is not essential.

More important is your ability to communicate well, stay organised and confidently manage customers over the phone.

What We're Offering

Immediate start available

Stable position within an established trades business

Varied customer enquiries across electrical, air conditioning, solar, batteries and maintenance

A clearly defined role focused primarily on customer communication

Supportive office and field team environment

Opportunity to develop your knowledge of the electrical and air conditioning service industry

If you're an experienced receptionist, customer service professional or administrator who enjoys being on the phone and being the first point of contact for customers, we'd like to hear from you.

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📌 Front Office Administrator / Customer Service (Bowral)
🏢 Simmark
📍 Bowral