Customer Service Officer (BNE City / Airport)

As a premier global carrier and a cornerstone member of the SkyTeam Alliance, ChinaEastern Airlines operates a world-class network headquartered in Shanghai. We maintain a robust and expanding presence across Oceania, serving as a vital link between major regional hubs and key international destinations.

In line with our global growth, we have recently expanded our network with the milestone Shanghai-Auckland-Buenos Aires route, seamlessly connecting Asia and Oceania to South America.

Our commitment to high-frequency connectivity is demonstrated by our extensive regional network, which scales up to 72 direct weekly flights during peak periods. We pride ourselves on operational reliability, premium service, and providing our passengers with unparalleled flexibility across our growing number of key international routes.

Company Overview

As a premier global carrier and a cornerstone member of the SkyTeam Alliance, ChinaEastern Airlines operates a world-class network headquartered in Shanghai. We maintain a robust and expanding presence across Oceania, serving as a vital link between major regional hubs and key international destinations.

In line with our global growth, we have recently expanded our network with the milestone Shanghai-Auckland-Buenos Aires route, seamlessly connecting Asia and Oceania to South America.

Our commitment to high-frequency connectivity is demonstrated by our extensive regional network, which scales up to 72 direct weekly flights during peak periods. We pride ourselves on operational reliability, premium service, and providing our passengers with unparalleled flexibility across our growing number of key international routes.

Title

Customer Service Officer (BNE City / Airport)

Location

Brisbane Airport QLD 4008

Job Description

1.BNE City Office - Customer Service Officer





Key Responsibilities

- Efficiently handle incoming phone calls and email inquiries from agents and customers.
- Provide excellent service to walk-in agents and customers.
- Perform general sales duties, including ticketing and reservations.
- Address issues related to flight schedule changes.
- Compile sales statistics and generate relevant reports.
- Handle and resolve agent and customer complaints effectively.
- Perform other tasks as assigned by supervisors.

Skills and Experience

- Preferred experience in ticketing and sales within the airline industry.
- Excellent time management and organizational skills.
- Full bilingual proficiency in qualified English and Chinese (listening, speaking, reading, and writing).
- Advantageous to have knowledge of Global Distribution Systems (GDS).
- Proficient in PC skills, including Outlook, Excel, and Word.
- Possess a bachelor’s degree or above.

2.BNE Airport Office - Customer Service Officer

Key Responsibilities

- Coordinate daily inbound and outbound flight operations and cargo operations.
- Complete daily pre/post flight statistics and monthly reports.
- Handle enquiries related to luggage mishandling, luggage classification and split, settlement of luggage irregularity, etc.
- Respond to and resolve customer complaints.
- Perform other relevant tasks assigned by the superior.

Skills and Experience

- Proven working experience within the aviation or travel industry is required.
- Full bilingual proficiency in professional English and Chinese (listening, speaking, reading, and writing).
- Basic knowledge of GDS is a distinct advantage.
- Competency in Microsoft Office applications (Outlook, Excel, and Word).
- Minimum of a Bachelor’s degree or equivalent qualification.
- Display a pleasant and professional personality.

All candidates must hold valid, unrestricted rights to work in Australia.

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📌 Customer Service Officer (BNE City / Airport) (Brisbane)
🏢 China Eastern Airlines
📍 Brisbane