An exciting opportunity has become available for an experienced and customer-focused professional to join a busy Customer Experience team based in Rhodes, Sydney, NSW.

Client Details

This role is within the public sector and is located in Rhodes.

Description

- Provide exceptional customer service across various communication channels, including phone, email and in-person interactions.
- Address and resolve customer enquiries promptly and professionally.
- Maintain accurate records of customer interactions and transactions in the system.
- Collaborate with internal departments to ensure seamless service delivery.
- Identify and escalate issues or complaints to the appropriate team or manager.
- Assist in improving processes and systems to enhance customer experience.
- Support the team in achieving service level agreements and performance targets.
- Provide training or guidance to junior team members as needed.

Profile A successful Senior Customer Experience Officer should have:

- Solid customer service skills with a focus on delivering positive outcomes.
- Experience in handling customer enquiries in a professional setting.
- Proficiency in using customer relationship management (CRM)



systems.
- Excellent verbal and written communication skills.
- Ability to work effectively as part of a team and independently.
- Attention to detail and strong organisational skills.
- Problem-solving abilities to address and resolve customer concerns.
- Current class "C" driver's license
- Working with Children Check or willingness to obtain one
- Current First Aid & CPR training
- Fluency in Mandarin or Korean
- Experience working within local government or a similarly regulated environment.
- Exposure to finance administration.

Job Offer

- Temporary position providing valuable experience in the public sector.

If you have receptionist experience, are comfortable working within a busy, front facing enviornment and are immediately available. Please apply as soon as possible, or feel free to send an updated version of your CV to [email protected] To apply online please click the 'Apply' button below. For a confidential discussion about this role please contact Lorena De Freitas on [email protected]

📌 Senior Customer Experience Officer (PART-TIME) (Rhodes)
🏢 Michael Page
📍 Rhodes