Assistant Experience Manager (Brisbane or Sydney) About Us:

FeverUp is both the leading global platform for entertainment discovery, and a leader in curating and promoting unique live experiences, events, and activities.

About the Position:

We are seeking a dedicated and enthusiastic Assistant Experience Manager to support our new immersive experiences at our brand new venue in Brisbane. This Assistant Experience Manager will be responsible for assisting all daily operations experience, ensuring a smooth, safe, and enjoyable experience for all visitors with the Experience Manager. This role requires excellent leadership, organisational skills, and a passion for delivering exceptional customer service.

Start date: Brisbane

- immediate start

-

Early to mid November 2026

Key Responsibilities: Operational Management: Supporting the Experience Manager by

ensuring the quality of the experience

taking place in the venue, including cleanliness of the site, site safety, and event operations.

Maintenance of

roster

and daily checklists.

Comfortable with technology

and willing to learn recent tools

Assist with

ordering supplies , managing

merchandise stock , and keeping

operational expenditure (OPEX)

low

Support opening/closing procedures, cover shifts and provide operational flexibility

Event Quality: Ensuring the quality of the experience of events taking place in the venue.

Provide a welcoming and informative introduction to all guests and have passion for

delivering positive experiences

to guests.

Handle

routine customer inquiries

and issues

Monitoring guest satisfaction ,

gathering feedback ,



and regular reporting on experience quality to Experience Manager

Team Leadership and Scheduling: Supervise and support a team of guest attendants and technical staff, and assist training of any new staff where required.

Must possess 1-2 years of leadership or supervisory experience managing teams and staff members.

Creating and managing

staff rosters

Participation in

management meetings

with project manager

Health, Safety and Incident Management Implement and monitor health and safety protocols.

Manage

emergency procedures

and implement first aid when necessary.

Formal

incident reporting

(e.g. for injuries or abusive behaviour) to project manager

Ensuring compliance with

local laws and internal policies

Dealing with

all contractors, suppliers, cleaning companies, and liaising with any external teams

running an event on-site.

Assisting the communication with Marketing, PR, VIPs, and corporate teams for onsite activities

Must Have: Minimum 1+ years of experience in events, entertainment, or hospitality

Comfortable troubleshooting technical issues or reviewing system logs

Australian work authorisation is required for this position

Ability to work flexible hours, weekends, and holidays

Hold (or willing to obtain) First Aid certification and Working with Children Check

Excellent customer service and communication skills

Passionate about improving customer experience

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📌 Assistant Experience Manager (Brisbane or Sydney)
🏢 FeverUp
📍 Brisbane