Job Description

At TAL, we’re redefining the claims experience to deliver greater care, confidence and support when customers need it most. As a Team Manager, you’ll lead a high-performing claims team that plays a critical role in helping customers navigate life’s challenges with empathy and expertise. By fostering a culture of excellence, continuous improvement and accountability, you’ll help ensure fair, timely and trusted outcomes while empowering your team to make a meaningful difference in the lives of our customers, partners and communities every day.

In this role you will:

- Lead claims portfolio performance to deliver fair, timely and customer-focused outcomes.
- Develop and empower team members to build capability, engagement and high performance.
- Resolve complex claims and escalations with sound judgement, empathy and accountability.
- Drive service excellence by improving customer experiences and strengthening trust.
- Champion risk and compliance standards to ensure quality, consistency and regulatory adherence.
- Optimise operational performance through effective resource management, coaching and continuous improvement.

📌 Claims Team Manager (Sydney)
🏢 TAL
📍 Sydney