Optus Enterprise Managed Services seeks 3 Senior Contact Centre Specialists to deliver expert support for enterprise CC environments, ensuring SLAs and high service quality. You will lead incidents, changes, and improvements while advising customers and stakeholders on best practices.
You will combine deep CC knowledge with cloud platforms (AWS) and CC tools (CXone, Omilia, Verint) to drive resilient, scalable solutions and robust partner relationships.
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📌 Senior Enterprise Contact Centre Engineer (Sydney)
🏢 Singapore Telecommunications
📍 Sydney
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