GWA Group is a leading innovator, designer, importer and supplier of sustainable water solutions for bathrooms, kitchens and laundries across residential and commercial spaces. With our iconic brands Caroma and Methven, and operations spanning Australia, New Zealand and the UK, we’re shaping a better, more sustainable future, one solution at a time.

We’re looking for a highly organised and customer-focused

Residential Coordinator

to join our Residential Sales team in Mulgrave. If you enjoy building relationships, keeping things moving behind the scenes and being the go-to person who helps deliver great customer outcomes, this could be the role for you.

About the Role As a key member of the Residential team, you’ll work closely with Sales, customers and internal stakeholders to support the successful delivery of projects and customer initiatives. From preparing quotes and specifications to providing customer support, managing CRM data and assisting with forecasting, you’ll play a vital role in helping the team achieve its goals.

No two days will be the same, and you’ll be involved in:

Supporting the Residential Sales team with quotes, specifications, forecasting and customer management





Providing exceptional customer service and technical product support

Coordinating customer enquiries, orders, stock availability and delivery updates

Working closely with Sales, Logistics and Distribution teams to resolve issues and ensure a seamless customer experience

Maintaining customer information and project activity within our CRM system

Assisting with key customer presentations, projects and business development activities

Identifying opportunities to improve processes and drive efficiency across the team

About You You’ll bring solid coordination, administration or sales support experience and enjoy working in a quick-paced environment where attention to detail matters.

You’ll also have:

Experience in a Sales Coordinator, Sales Support, Customer Service, Administration or Analyst role

Strong relationship-building and communication skills

Advanced Excel capability and confidence working with data

A proactive, solutions-focused mindset

Strong organisational skills and the ability to manage multiple priorities

A passion for delivering outstanding customer experiences

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📌 Residential Coordinator (Port Phillip City)
🏢 GWA Group
📍 Port Phillip City