Support Services Manager Lead high-performing teams and drive operational excellence.

Influence business outcomes through people, performance and culture.

Join a values-driven organisation with genuine career progression.

THE POSITION This is an exciting leadership opportunity for a driven manager who thrives in fast-paced environments and enjoys building strong teams, developing people and driving continuous improvement.

Key responsibilities include:

Leading and managing day-to-day support service operations across the hospital

Managing workforce planning, rostering, staffing allocation and leave management

Driving service excellence through audits, inspections and compliance monitoring

Ensuring adherence to healthcare cleaning standards, infection prevention protocols and workplace safety requirements

Managing budgets, labour costs, stock control and operational performance

Leading recruitment, onboarding, training and ongoing development of team members

Investigating incidents, hazards and customer feedback, implementing effective corrective actions

Building strong partnerships with hospital stakeholders and clinical teams

Creating a positive team culture focused on safety, respect and engagement

Identifying opportunities for service improvement and business growth





THE PERSON You are an experienced operational leader who is passionate about delivering exceptional service outcomes while developing high-performing teams.

You will bring:

Proven experience managing support services, facilities or operational teams in a large and complex environment

Strong leadership skills with the ability to motivate, coach and develop diverse teams

Demonstrated experience managing rosters, workforce planning and labour costs

A genuine commitment to workplace safety and compliance

Excellent stakeholder management and communication skills

Strong administrative and computer skills, with experience using workforce management and reporting systems

The ability to work under pressure and maintain high standards in a dynamic environment

A commitment to continuous improvement, customer satisfaction and operational excellence

A current Police Check or willingness to obtain one

Highly regarded:

Previous experience within a healthcare or hospital environment

Understanding of healthcare cleaning standards and infection prevention practices

Experience with systems such as Deputy, payroll platforms, audit tools and reporting software

Recruitment and interviewing experience

THE ADVANTAGES

Lead a critical support services function within a major healthcare facility

Diverse leadership role with significant operational responsibility

Structured onboarding and comprehensive training program

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📌 Support Services Manager (Canberra)
🏢 Compass Group Pty
📍 Canberra