Store Supervisor - Specsavers Merrylands We are seeking an experienced and dynamic

Store Supervisor

to join the team at Specsavers Merrylands. This is a

full-time position

based in

Merrylands NSW 2160 . As Store Supervisor, you will play a crucial role in ensuring the smooth day-to-day operations of our store, maintaining high standards of customer service, and supporting both our team and customers. You will report directly to the Store Manager and be responsible for leading our team during your shifts, implementing company policies and procedures, and driving sales performance whilst maintaining a positive shopping environment.

Key responsibilities

Supervise and support team members on shift, ensuring excellent customer service standards are maintained at all times

Assist with the training, development and performance management of staff members

Monitor stock levels and assist with inventory management, including receiving and organising stock

Ensure compliance with company policies, procedures and health and safety regulations

Handle customer queries and complaints professionally, resolving issues to maintain customer satisfaction

Contribute to achieving store sales targets and promoting Specsavers products and services

Maintain the store environment, including till reconciliation, security procedures and opening and closing duties

Assist with visual merchandising and maintaining a clean, organised store layout

Support the Store Manager with administrative duties and store reporting requirements

Identify and elevate issues or concerns to Store Manager when necessary

What we're looking for

Proven experience in a retail supervisory or team lead role, ideally within the optical,



healthcare or customer-focused retail environment

Strong leadership skills with the ability to motivate, manage and develop team members effectively

Excellent customer service skills with a customer-first approach

Proven ability to manage multiple tasks and priorities in a fast-paced environment

Strong communication and interpersonal skills

Proficiency with retail systems and point-of-sale (POS) software

Knowledge of stock management and inventory control practices

Flexible approach to shift work, including evenings and weekends as required

Demonstrated problem-solving abilities and initiative

Commitment to health and safety standards and company policies

Prior experience in the optical industry or Specsavers is highly desirable but not essential

What we offer

Market-competitive salary and performance-based incentives

Employee discount on Specsavers products and services

Comprehensive training and development opportunities to support career progression

Supportive and collaborative team environment

Flexible working arrangements where possible

Health and wellbeing support for all team members

About us

Specsavers Merrylands is part of the Specsavers group, a leading independent optical and hearing retailer with a strong commitment to providing quality eyecare and hearing solutions to our communities. We pride ourselves on delivering exceptional customer service, offering a wide range of quality eyewear and hearing products, and creating a welcoming environment for all our customers. Our team is passionate about helping customers find the perfect solutions for their vision and hearing needs, and we value teamwork, integrity and customer satisfaction in everything we do.

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📌 Store Supervisor - Specsavers Merrylands (Sydney)
🏢 Specsavers
📍 Sydney