Studio Manager – Pilates & Personal Training Studio As Studio Manager, you will be responsible for overseeing the client journey from the moment someone first enquires through to becoming a long-term member. A major focus of the role will be driving new client acquisition, improving retention, growing Pilates and PT services, and ensuring the studio operates smoothly and consistently. You will work closely with the owners and instructors to identify opportunities, implement systems and continually improve the experience we provide our members.

Key responsibilities

Manage and convert incoming leads into intro offers, memberships, Pilates classes and personal training

Proactively follow up new enquiries and prospective clients

Follow up clients after intro offers and encourage conversion into ongoing memberships

Build strong relationships with members and create a welcoming studio community

Monitor client attendance and proactively contact members who have disengaged or stopped attending

Develop strategies to improve client retention and membership growth

Identify opportunities to grow our personal training and private Pilates offering

Help optimise the class timetable based on client demand and studio performance





Develop and improve studio systems and processes to better meet client needs

Manage client feedback and identify opportunities to improve the member experience

About you

Genuinely motivated by business growth and achieving results

Excellent communication and people skills

Confident speaking with prospective clients and converting leads

Understands the importance of client retention and relationship building

Highly organised and able to create effective systems and processes

Comfortable working with targets, KPIs and performance metrics

Able to identify problems and develop practical solutions

Solid initiative and ability to work independently

Enjoys being part of the health, fitness and wellness industry

Comfortable managing and coordinating a small team

About us

XLab Pilates is a boutique Pilates and fitness studio located in Rouse Hill. Our studio includes 9 reformer Pilates beds, a dedicated group Pilates space, a fully equipped upstairs personal training area, group reformer classes, personal training and private sessions, and an established and growing member community. Our goal is to create a studio where clients feel known, supported and motivated to continue showing up.

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📌 Studio Manager – Pilates & Personal Training Studio (Sydney)
🏢 XLAB Pilates & PT Studio
📍 Sydney