Senior Receptionist / Patient Concierge A welcoming first impression matters.

The Littleton Cole Dental Centre is looking for an experienced Senior Receptionist / Patient Concierge to join our small, supportive team. You will be one of the first people our patients meet or speak with. Your role is to help patients feel welcome, listened to and well supported throughout their visit, while keeping the front desk and appointment book organised.

You do not need to be a dental expert. We will provide training in our systems and practice so you can communicate confidently about appointments and direct clinical questions to the appropriate clinician.

About the role

- Welcome patients in person and by telephone.
- Answer calls and respond to routine enquiries professionally.
- Manage appointments, confirmations, cancellations and recalls.
- Keep the appointment book organised and running smoothly.
- Coordinate messages between patients and the clinical team.
- Assist with new-patient bookings, referrals and follow-up communication.
- Update patient information and maintain accurate administrative records.
- Handle sensitive or emotional conversations with empathy and appropriate boundaries.
- Help patients understand practical appointment information, including what to bring, where to go and what happens
- next.
- Support the clinicians and wider team with day-to-day administrative coordination.
- Maintain a calm, organised and welcoming reception area.
- Protect patient privacy and handle information discreetly.

What you will bring

- Previous experience in dental, medical, specialist healthcare or high-quality customer service reception.
- A warm, friendly and professional manner.




- Clear verbal and written communication skills.
- Strong organisation and attention to detail.
- Confidence answering phones and managing several priorities.
- The ability to stay calm and respectful when patients are anxious or upset.
- Good computer skills and confidence learning practice-management software.
- Discretion when handling personal and health information.
- Reliability, sound judgement and a willingness to help the wider team.
- A genuine interest in making people feel comfortable and cared for.

What we offer

- A senior reception and patient-support role—not a high-pressure sales position.
- Full-time employment across a nine-day fortnight.
- No Saturday or Sunday work.
- Start date: ASAP.
- Above-award remuneration reflecting experience and responsibilitity
- A stable position in a modern boutique dental practice.
- Training in our systems and the type of care provided by the practice.
- Close to public transport, amenaties, cafes and resturants.
- A loyal patient base and an chance to build long-term relationships.

Employment details

Position: Senior Receptionist / Patient Concierge

Employment: Full-time [$32-$40/hr] Superannuation

Roster: Nine-day fortnight

Location: Fortitude Valley, Brisbane QLD

Start date: ASAP

Applications close: 13 October 2026

How to apply

Please email your CV and a short cover letter to [email protected] by 13 October 2026.

Please tell us

- Why this role appeals to you.
- What experience you have in reception, administration or customer service.
- Your availability to commence.

Pay: $32.00 – $40.00 per hour

Expected hours: 35.0 – 45.0 per week

Work Location: In person

📌 Senior Receptionist / Patient Concierge (Fortitude Valley)
🏢 The Littleton Cole Dental Centre
📍 Fortitude Valley