At Doable, we know growth and change is important and possible for everyone. Our adaptive support model has been designed to facilitate progress through every stage of life for the people we support, and ensures everyone involved enjoys the rewards of a life well lived. And that is especially important for the wonderful people working and volunteering for our organisation.

Reception & Intake Support Officer Do you have a passion for people, customer service and making a difference? We’re looking for a warm, organised and enthusiastic Reception & Intake Support Officer to join the Doable Australia team at our brand-new Head Office in Somerville.

ABOUT THE ROLE As the welcoming face of Doable, you’ll be the first point of contact for our participants, families, employees, visitors and community.

No two days will be the same! You’ll play a key role in:

Providing exceptional reception and customer service

Responding to phone, email and in-person enquiries

Supporting recent client enquiries and referrals

Coordinating intake information and following up documentation

Providing administration support across Head Office

Helping keep our workplace welcoming, organised and running smoothly

Supporting approved social media and communications activity

WHAT WE VALUE We’re looking for someone who is calm under pressure,



highly organised, confident communicating with people from all backgrounds and genuinely committed to providing an exceptional customer experience.

ABOUT YOU You’ll ideally have experience in:

Reception, administration or high-volume customer service

Managing competing priorities and busy environments

Accurate data entry and strong attention to detail

Microsoft Office, including Outlook, Word, Excel and Teams

Handling confidential information with discretion

Following enquiries through from start to finish

Experience in disability, health, aged care, community services or business administration is highly desirable, as is experience with CRM/client management systems or intake and referral processes.

QUALIFICATIONS Certificate III in Business, Business Administration or a related field highly advantageous, or equivalent knowledge and experience.

LOCATION Somerville, VIC

HOURS Monday–Friday, 8:30am–5:00pm

EMPLOYMENT Permanent Full-Time | 38 hours per week

... AND MOST IMPORTANTLY You’ll be joining a team that believes: We Show Up. We are Curious. We Stand Out.

Our purpose is simple: We make an ordinary life doable for the people we support.

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📌 Reception & Intake Support Officer (Port Phillip City)
🏢 Doable
📍 Port Phillip City