Bring your technical expertise to a global IT leader
About Unisys Unisys is a global technology solutions company delivering secure, high-performance IT services to organisations across a range of industries. Joining Unisys means working with leading technologies, supporting complex client environments and further developing your career within an established global network.
About the role As an IT Field Engineer, you will provide experienced, hands‑on technical support across client sites and depot locations. You will independently diagnose/resolve hardware, software and connectivity issues involving desktops, laptops, printers, network devices and servers.
The role involves managing escalated service requests, performing hardware break‑fix work, completing installations/upgrades, re‑imaging devices and delivering onsite support. You will use your technical knowledge and sound judgement to resolve issues that cannot be addressed remotely, while maintaining a high standard of customer service.
This role provides hands‑on variety and is a genuine stepping stone into long‑term IT career opportunities at Unisys.
Key Responsibilities Diagnose and resolve desktop, laptop, printer, server and network‑related faults
Perform hardware repairs, component replacements and preventative maintenance
Attend client sites and manage complex or escalated technical service requests
Install, configure, upgrade and re‑image computers and associated equipment
Complete installs, moves, adds and changes within client environments
Provide advanced onsite support across hardware operating systems
Investigate recurring issues and identify appropriate long‑term solutions
Coordinate with Service Desk teams, vendors and internal technical specialists
Maintain accurate service records,
documentation and asset information
Deliver professional, responsive service throughout every client interaction
What we're looking for Demonstrated experience providing onsite or field‑based IT support (L4 experience highly preferable)
Valid Australian Driver's Licence and access to a reliable vehicle
Ability to obtain a Working with Children Check and National Police Clearance
Unrestricted Australian working rights, as required for security‑clearance eligibility
Strong knowledge of desktop/laptop hardware, operating systems and peripherals
Proven ability to diagnose and resolve complex hardware issues
Experience with device installation, configuration, upgrades and re‑imaging
Ability to manage escalated incidents and work independently across client sites
Solid communication, documentation and customer‑service skills
A+ certification or an equivalent technical qualification is highly regarded
What you can expect ASAP commencement
Casual engagement, with days and hours based on client service requirements (generally between 8:30am - 4:30 pm)
Comprehensive onboarding, vendor‑specific training and familiarisation with client environments
Exposure to diverse technologies, equipment and complex IT environments
The opportunity to work autonomously while supported by experienced technical teams
Career‑development opportunities within Unisys' global network
About MEGT At MEGT, we support people to build lasting careers and help businesses recruit, train, and grow their workforce. We are committed to creating safe, inclusive, and diverse workplaces. We encourage applications from people of all backgrounds, including Aboriginal and Torres Strait Islander peoples, women, people with disability, and culturally diverse communities.
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📌 IT Field Engineer (Ballarat)
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