The purpose of the Maintenance Co-ordinator position is to lead the maintenance team to optimal outcomes for the business. The Maintenance Team Leader must ensure a smooth handover, post-handover and structural warranty experience for the client whilst ensuring business values and principles are upheld.

Key responsibilities

Preparing handover items such as certificates, warranties, keys, remotes, gift

Preparing documentation to handover to clients

Attending handovers, ensuring home is well presented

Sending email to client with information on how to access their documents and book in the 90-day maintenance inspection

Scheduling 90-day maintenance inspections between the client and the Maintenance Supervisor

Qualifying and scheduling appointments for suppliers and trades as required, providing accurate information and instructions

Scheduling maintenance days between the client, contractors and the Maintenance Supervisor





Responding to client emails in an efficient mannerLiaising with contractors and suppliers to ensure all maintenance matters are resolved in a prompt manner

About you

Strong understanding of the building process

1-2 years experience in a customer service role

Robust time management and prioritizing skills

Excellent attention to detail

Self-motivated with positive attitude to getting things done, proactive and take initiative

Ability to operate autonomously whilst being a team player

Ability to adapt and communicate effectively with a range of stakeholders, clients and own team

Ability to deal with conflict and regular client interactions

Immaculate organisational skills with ability to manage multiple tasks, projects, administration, actioning and follow through

Ability to build and maintain relationships, create trust, boost credibility, and nurture relationships with different types of stakeholders

About us Arli Homes operates across three brands: Arli Homes, Lumi Homes, and Nido Homes.

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📌 Maintenance Co-ordinator (Port Phillip City)
🏢 Arli Homes
📍 Port Phillip City