Customer Loyalty & Customer Experience Consultant Customer Loyalty & Experience Consultant

Downtown Toyota | Morningside

Full Time | $65,000–$75,000

Love customers, but also love spotting an opportunity?

We’re looking for someone who can build genuine relationships with our customers while helping us strengthen loyalty, retention and future vehicle sales opportunities.

This is not a traditional reception role.

As our

Customer Loyalty & Experience Consultant , you’ll spend your day talking with customers across the dealership, particularly those visiting our Service department, understanding their needs, identifying Toyota Exchange opportunities and helping ensure every interaction with Downtown Toyota is memorable.

You’ll work closely with our Sales, Service and Customer Experience teams, following up customers, managing opportunities and helping turn excellent conversations into long-term relationships.

What you’ll be doing

Proactively meeting and engaging customers throughout the dealership

Building relationships with customers visiting our Service department

Identifying and presenting

Toyota Exchange (TEX)

opportunities

Following up customer and sales opportunities and helping move them towards an appointment

Working with the Sales team to ensure opportunities don’t get missed

Creating personalised customer experiences through our Business Class and Dream Weaving initiatives

Supporting customers who have concerns and helping find positive resolutions

Maintaining accurate customer information and follow-up records

Tracking customer activity, appointments and conversion results





Providing reception support during breaks and leave when required

The position description also specifically calls for a strong discipline around follow-up, CRM capability, empathy, customer-first thinking and strong communication skills.

Who we’re looking for

You don’t necessarily need automotive experience.

You might currently work in

hospitality, hotels, premium retail, customer service, membership, property, reception or sales

and be ready for something different.

What matters most is that you:

genuinely enjoy talking to people

are comfortable approaching customers rather than waiting for them to approach you

can quickly build rapport with different personalities

are confident following up customers by phone and email

have a little commercial instinct — you notice opportunities and act on them

stay calm and professional when a customer is unhappy

are organised and disciplined with follow-up

enjoy working with targets and seeing the results of your efforts

are comfortable learning new systems and technology

Why Downtown Toyota?

You’ll join a dealership that wants customer experience to be more than just a survey score.

We want someone who can help us create experiences customers remember, strengthen relationships and find new ways to keep customers connected with Downtown Toyota.

We offer a permanent full-time role, ongoing training and development, employee perks and the opportunity to genuinely influence how we deliver customer experience.

If you’re outgoing, commercially aware and naturally good with people, we’d love to hear from you.

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📌 Customer Loyalty & Customer Experience Consultant (Brisbane)
🏢 Downtown Toyota
📍 Brisbane