Service Manager – Fire, Hydraulic & Mechanical Services 1 Service Group | Castle Hill, Sydney NSW Full-Time

About Us 1 Service Group is a Sydney-based building services company specialising in the maintenance, testing, compliance and rectification of

fire protection, hydraulic/plumbing and mechanical systems .

We work across major infrastructure, transport, tunnel, rail, industrial and commercial environments throughout Sydney.

Due to continued growth, we are seeking an experienced

Service Manager

to take ownership of the day-to-day operation of our service department.

The Role This is a hands-on operational management position responsible for ensuring our service work is properly planned, resourced, delivered, documented and completed.

You will manage the workflow from the time a job enters the service department through to technical completion and handover for invoicing.

Working closely with our General Manager, supervisors, technicians and service administration team, you will be responsible for coordinating both planned and reactive works while maintaining a high standard of client service.

Key Responsibilities Your responsibilities will include:

Managing the day-to-day operations of the service department

Coordinating planned maintenance, reactive service, breakdowns, defects and minor works

Managing and supporting field technicians and supervisors

Planning labour and resources for day, night and shutdown/closure works

Monitoring technician workloads, productivity, overtime and job progress

Ensuring technicians are properly briefed and prepared before attending works

Reviewing completed service reports, test documentation, photos and field information

Ensuring jobs are properly completed and ready for invoicing





Reviewing defects identified in the field and coordinating quotation and rectification

Providing first-line technical and operational support to field staff

Liaising directly with clients regarding scheduling, progress, defects and service issues

Coordinating specialist subcontractors and suppliers where required

Assisting with preparation and review of service and rectification quotations

Monitoring outstanding jobs, return visits and unapproved works

Ensuring works are undertaken in accordance with relevant Australian Standards, client requirements and company procedures

Maintaining a strong focus on safety, quality and customer service

Identifying opportunities to improve service delivery and operational efficiency

About You We are looking for someone who can

take ownership .

You will be comfortable managing technicians, dealing directly with clients and making day-to-day operational decisions without requiring constant direction.

Ideally, you will have:

Previous experience in a Service Manager, Service Supervisor, Operations Supervisor or similar role

Experience within the fire protection, plumbing/hydraulic, mechanical/HVAC or broader building services industry

Strong experience coordinating field technicians and service work

Valuable technical understanding of maintenance and compliance environments

Strong organisational and problem-solving skills





The ability to manage multiple priorities in a fast-moving service environment

Strong written and verbal communication skills

Confidence dealing directly with clients, technicians and subcontractors

Good computer skills and experience with service management software

Experience with Simpro would be highly regarded

Current Australian driver's licence

Experience within

major infrastructure, road tunnels, rail, transport or other critical environments

would be highly regarded but is not essential.

What We're Looking For This role will suit someone who doesn't simply wait for jobs to be allocated.

We want someone who follows things through.

If a technician identifies a defect, you make sure it is documented and progressed. If a job requires a return visit, you make sure it happens. If information is missing, you chase it. If a client needs an update, you provide it.

You will have the authority and support to run the day-to-day service operation while escalating significant technical, commercial or contractual matters to senior management.

What We Offer

Senior operational position within a growing Sydney business

Exposure to major infrastructure and transport projects

Variety across fire, hydraulic and mechanical services

Support from experienced technical and management personnel

Long-term career opportunity

Competitive salary package based on experience

Company vehicle can be negotiated for the right candidate

If you are an experienced service professional looking to take ownership of a busy service operation and become an important part of a growing business, we would like to hear from you.

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📌 Service Manager – Fire, Hydraulic & Mechanical Services (Sydney)
🏢 1 Service Group
📍 Sydney