Spa Receptionists | Merse Wellness Spa Coomera Love wellness? Love creating exceptional client experiences? Ready to be part of something brand new?

Merse Wellness Spa is coming to Coomera — and we’re hiring now!

As we prepare to open our brand-new Merse Wellness Spa in Coomera, we’re looking for warm, polished and customer-focused Spa Receptionists to join our founding team.

As the first point of contact for our clients, you’ll play an important role in creating the premium Merse experience from the moment they walk through the door. This is more than a traditional reception role — you’ll support bookings, client enquiries, sales, memberships and day-to-day spa operations while ensuring every client feels genuinely welcomed and looked after.

Perks & Benefits

FREE Fitness Cartel gym membership

Paid day off for your birthday — celebrate on us

Discounts across Merse Wellness Spa services

Discounts on Fitness Cartel apparel, supplements and café products

Ongoing training, development and career progression opportunities

Opportunity to grow with an expanding health, fitness and wellness brand

Be part of the founding team of our brand-new Coomera location

Supportive team environment within a premium wellness setting

About the Role As part of our Front of House team, you’ll be responsible for delivering an exceptional client experience while keeping the Spa running smoothly.

Your day will include:

Welcoming clients, managing check-ins, bookings and enquiries

Responding to phone, email and walk-in enquiries in a friendly and professional manner

Building rapport with clients and creating a memorable experience at every interaction

Supporting sales by promoting memberships, treatments, services, packages and retail products

Processing payments and maintaining accurate client profiles and bookingsKeeping reception, sauna, spa and client areas clean, stocked and beautifully presented

Managing linen,



stock levels and general supplies

Completing opening and closing procedures

Supporting the wider Spa team wherever needed to deliver a seamless client journey

About You We’re looking for people who genuinely enjoy working with others and have an interest in health, beauty and wellness.

You’ll ideally bring:

Previous reception or customer service experience, ideally within a spa, wellness centre, health club, beauty or similar environment

A warm, confident and engaging personality

Strong communication skills and the ability to quickly build rapport

A genuine passion for delivering exceptional customer service

Confidence recommending and promoting products, services and memberships

The ability to multitask and stay organised in a busy environment

High standards of personal presentation and professionalism

A proactive attitude — you notice what needs doing and get stuck in

Confidence using computer systems and learning new technology

Australian working rights

Current First Aid & CPR certificates, or willingness to obtain them

Availability Merse Wellness Spa operates Monday–Friday 5:30am–9:00pm and weekends 7:00am–7:00pm, so we’re looking for team members with flexibility across our operating hours.

These are casual positions working across a rotating roster, including weekends, so weekend availability will be important.

About Merse Wellness Spa Merse Wellness Spa brings together premium wellness, recovery and beauty services in one destination, creating an elevated experience designed to help our clients look, feel and perform at their best.

With our brand-new Coomera location opening soon, this is your opportunity to get in from the beginning, help establish the culture and client experience, and grow your career as Merse continues to expand.

We’re actively recruiting now, so if you’re passionate about wellness, love working with people and want to be part of our recent Coomera team, we’d love to hear from you.

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📌 Spa Reception - Coomera (Gold Coast)
🏢 Fitness Cartel Careers
📍 Gold Coast