This role is a premier opportunity for a seasoned delivery professional who wants to elevate their career by combining deep technical project oversight with strategic, business-level impact, ensuring our enterprise customers in the region realize the full value of our AI-powered development platform.

Position Overview

Role Title: Solution Delivery Manager

Location: Sydney

Employment Type: Full-time, Permanent

Language Requirements: Business-level fluency in English is mandatory

Key Responsibilities

You will serve as the premier delivery authority post-sale, ensuring that our customers' technological visions become reality.

Delivery Governance & Oversight: Take ownership of the successful delivery of OutSystems projects within a designated portfolio of enterprise accounts. Ensure projects are delivered on time, within budget, and to the highest quality standards.

Stakeholder Management: Cultivate deep, trust-based relationships with key customer stakeholders (ranging from Project Managers to C-level executives) and set clear, realistic expectations throughout the project lifecycle.

Partner Ecosystem Collaboration: Work hand-in-hand with our network of System Integrators (SIs) and delivery partners. Provide architectural oversight, guidance, and best practices to ensure partners are delivering scalable and sustainable solutions.

Risk Mitigation & Escalation Management: Proactively identify project risks, technical roadblocks, and resource constraints. Develop robust mitigation strategies and manage escalations gracefully and effectively.

Agile Advocacy:



Champion Agile development methodologies and modern software engineering practices. Guide customers on how to optimize their internal processes to maximize the speed and agility of the OutSystems platform.

Cross-Functional Alignment: Collaborate closely with Account Executives, Solution Architects, and Customer Success Managers to ensure a seamless customer journey from pre-sales through implementation and into long-term adoption.

Qualifications

We are looking for a professional who possesses a rare blend of technical delivery acumen, polished stakeholder management skills, and strong business empathy.

Skilled Experience: 15+ years of experience in Software Delivery Management, Technical Project Management, or IT Consulting, with a proven track record of managing complex enterprise software implementations.

Delivery Methodologies: Deep expertise in Agile/Scrum methodologies and modern software Development Life Cycle (SDLC) practices.

Technical Foundation: A strong technical background with an understanding of modern web/mobile application architecture, cloud infrastructure, and enterprise integration patterns.

Communication & Leadership:



Exceptional communication and negotiation skills. The ability to translate complex technical challenges into business impacts for executive leadership, while maintaining a collaborative, "no-ego" approach typical of our business culture.

Problem Solving: Highly analytical with a proactive approach to problem-solving and risk management in high-pressure environments.

Education: Bachelor’s Degree (or equivalent) in Computer Science, Information Technology, Business Information Systems, or a related field.

Travel Flexibility: Willingness to travel domestically within the ANZ region for key client engagements and project kick-offs as needed.

What We Offer

Competitive Compensation: A highly competitive base salary paired with a performance-driven bonus structure.

Superannuation: Employer superannuation contributions in full compliance with Australian Superannuation Guarantee requirements.

Health & Wellbeing: Comprehensive health insurance policy for employees and their dependents to support physical and mental well-being.

Work-Life Balance: Generous annual leave, flexible working arrangements (Hybrid work model), and observance of all national and state public holidays.

Continuous Growth: Dedicated budget and resources for continuous career development, certifications (e.g., Agile, OutSystems), and ongoing learning.

Global Culture: The opportunity to collaborate within a diverse, inclusive, and globally distributed workplace culture that values autonomy, innovation, and mateship.

📌 Service Delivery Manager (Sydney)
🏢 Outsystems
📍 Sydney