Key Responsibilities:

- Oversee all hotel operations during the overnight shift, ensuring a seamless guest experience
- Act as the senior manager on duty, handling any guest enquiries, complaints, or incidents with professionalism and efficiency
- Conduct night audit procedures, ensuring accuracy across financial reporting and system reconciliation
- Maintain a strong presence in the lobby and key guest areas, delivering a high level of personalised service
- Ensure all security, safety, and WHS procedures are followed, including incident management and reporting
- Coordinate with housekeeping and other departments to ensure operational readiness for the following day
- Monitor arrivals, departures, and room allocations to ensure optimal guest flow
- Lead and support the overnight team, fostering a positive, accountable, and high-performing culture
- Handle emergency situations calmly and effectively, acting as the key point of contact overnight
- Prepare and distribute relevant daily reports and handovers for senior leadership

What You’ll Bring:

- Proven experience in a Night Manager, Duty Manager, or senior Front Office role within a hotel environment
- Strong understanding of night audit processes, financial reconciliation, and hotel systems
- Exceptional guest service skills, with the ability to manage complex situations confidently




- Excellent communication and interpersonal skills, with a natural ability to lead and influence a team
- High level of organisation and attention to detail
- Ability to work independently, make decisions, and remain calm under pressure
- Solid understanding of hotel operations, safety, and compliance standards
- A proactive, hands‑on approach with a strong sense of accountability
- Flexibility to work overnight shifts, including weekends and public holidays
- Experience with hotel PMS systems (e.g. Opera or similar) highly regarded

Other role information:

- Salary: $83,370.08+ superannuation + eligible bonus
- Full-time, Permanent Opportunity

How You Work:

- Daymaker ethos - no one’s too big for the small things.
- Inclusive leader - values diverse perspectives; builds belonging.

Perks from Day One:

As part of EVT, you unlock Elevate Perks from your first day. Parity for all levels - no ivory towers.

- 50% off dining and stays across EVT hotels – QT, Rydges, Atura, LyLo and more.
- $2 movie tickets + discounts on Gold Class, Moonlight Cinema and Candy Bar.
- Seasonal perks at Thredbo.
- Rapid growth opportunities across our hotel & entertainment network.
- Paid parental leave; community & volunteering opportunities.

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📌 Night Manager - QT Gold Coast (City of Gold Coast)
🏢 QT Hotels and Resorts
📍 City of Gold Coast