Job Description

Customer Service Officer
n Location: Grafton
n Full time hours, Monday - Friday
n Duration: ASAP start

n

We are partnering with a prominent NSW Government Department seeking a motivated Customer Service Officer to join their fast-paced contact centre team. In this role, you'll play a key part in delivering high-quality customer support and administrative services to internal and external stakeholders.

n

Your day to day:

n

n
- Handling a high volume of inbound calls and providing accurate, timely support to customers
n
- Responding to complex enquiries and assisting customers with account access, and system-related issues via phone, live chat, and online channels
n
- Providing clear, patient, and professional guidance to resolve customer queries efficientlyAccurately processing transactions and updating customer information across internal systems
n




- Working collaboratively within a team environment to support service delivery and continuous improvement
n

n

About You:

n

n
- Demonstrated experience working in a fast-paced contact centre, customer service, or administration workplace.
n
- Strong communication and problem-solving skills with a customer-focused approach.
n
- Ability to manage multiple systems and competing priorities simultaneously.
n
- High attention to detail and ability to follow processes and procedures accurately.
n
- Experience working towards KPIs and service delivery targets.
n
- A collaborative team player with a positive attitude and willingness to learn.
n

📌 Customer Service Officer (Grafton)
🏢 Talent Connect Australia
📍 Grafton