Newly Created Role | Brain Hub & Brain Hub Kids $35–$40 per hour + super + performance incentive | Sydney

As Brain Hub and Brain Hub Kids continue to grow, we're creating a dedicated

Patient Intake Coordinator

to own the new patient journey from first enquiry or referral through to commencement of care.

Working across our

adult and paediatric services , you'll support patients, children and families navigating neurological, developmental and other complex conditions. This requires warmth, sensitivity and the ability to make what can be an overwhelming healthcare journey feel clear and well supported.

This is an opportunity to

shape a newly created function

within our specialist multidisciplinary clinics.

About the role This is a part time role with the possibility of evolving into full-time.

You’ll be the key point of contact for new patients, families and referrers, working across adult and paediatric services to support patients, children and families navigating neurological, developmental and other complex conditions. This requires warmth, sensitivity and the ability to make what can be an overwhelming healthcare journey feel clear and well supported. You’ll own the new patient journey from first enquiry or referral through to commencement of care.

Key responsibilities

Managing new enquiries and referrals

Proactively following up prospective patients and families

Building rapport and understanding what people need

Confidently explaining services, fees and next steps

Coordinating intake, onboarding and initial appointments

Supporting NDIS intake and administrative requirements

Maintaining an organised enquiry and referral pipeline

Ensuring a seamless handover into ongoing care

Working closely with Care Coordinator, Patient Services and Lead Clinicians to create a connected patient journey from first contact through to ongoing care





About you

Exceptional customer or patient experience skills

Strong relationship management and proactive follow-up

Healthcare, allied health, disability or NDIS experience

Confidence discussing services, fees and value

Excellent communication, organisation and attention to detail

Team player who rolls up their sleeves and helps their peers

Experience managing enquiries, clients or a customer pipeline

Empathy and confidence communicating with parents, families and people navigating complex healthcare needs

Experience in customer engagement, customer success or service-based sales highly regarded, particularly when combined with healthcare, paediatric or NDIS experience

Paid NSW Working with Children Check, National Police Check, NDIS Worker Screening clearance and satisfactory reference checks required

About us Brain Hub and Brain Hub Kids is a growing multidisciplinary organisation where patient experience matters, with genuine ownership and the opportunity to help shape a newly created role.

You’ll join a growing specialist multidisciplinary organisation and work closely with our

Care Coordinator, Patient Services and Clinical teams , with genuine ownership of one of the most important stages of the patient journey.

We’re investing in clearer processes, systems and automation so our people can spend more time on relationships, judgement and patient experience.

$35–$40 per hour + superannuation , depending on experience and capability, plus a

performance incentive scheme

linked to agreed patient engagement, service and business performance measures.

Employment Requirements The successful candidate will be required to hold or obtain:

Paid NSW Working with Children Check

satisfactory National Police Check

NDIS Worker Screening clearance appropriate to the role

satisfactory employment and reference checks.

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📌 Patient Intake Coordinator (Ryde)
🏢 Brain Hub
📍 Ryde