Customer Experience & Tech Support Specialist Harvey Norman Flagship Store | Auburn Full Time Hours | Front Counter | Technology & Repairs Support

About the Role Harvey Norman Flagship Auburn is seeking a

Customer Experience & Tech Support Specialist

to be

the first point of contact

for customers at our front counter.

This role is critical to the customer journey. You’ll handle

returns, repairs, faulty swap overs, and technical enquiries , ensuring customers feel supported, informed, and confident their issue is being resolved quickly and professionally.

This position suits someone who thrives in a

fast-paced environment , enjoys problem-solving, and takes pride in delivering calm, consistent service — even in challenging situations.

What You’ll Be Doing

Serve customers at the

front counter

of a flagship retail environment

Manage returns, exchanges, and faulty product swapovers

in line with policy

Troubleshoot issues and identify the

fastest, best solution

for each customer

Log and follow up

repairs and warranty claims

with suppliers

Provide

clear, consistent updates

to customers on repair progress and outcomes





Handle customer concerns professionally, turning problems into positive experiences

Work closely with sales, service, and supplier teams to resolve issues efficiently

Who This Role Is For

Strong customer service skills with a calm, solutions-focused approach

Confident communicator who can explain processes clearly

Organised and detail-oriented, with the ability to manage multiple cases

Comfortable working with

technology products and systems

Retail, customer service, or tech support experience preferred

Open to training and development —

a can-do attitude and reliability matter most

Flexible to work weekends, public holidays, and retail trading hours

What We Offer

Supportive team setting with hands-on training

Exposure to technology products, systems, and supplier processes

Generous staff discounts across the Harvey Norman range

Career development opportunities within a flagship store

A role where

performance, professionalism, and consistency are recognised

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📌 Tech Team Assistant (Auburn)
🏢 Harvey Norman
📍 Auburn