Key Account Manager - Critical Infrastructure Operations Join a growing infrastructure organisation as a Key Account Manager, serving as the trusted point of contact for key clients. This non-sales role focuses on delivering consistent service excellence, managing ongoing relationships with primary customers, and coordinating across operations, engineering, and delivery teams.

Key Responsibilities

Act as primary client contact, managing day-to-day communications and service expectations

Oversee contractual performance, SLAs, KPIs, and compliance requirements

Coordinate client projects across construction, operations, and facilities teams

Manage project handovers from construction to live operations

Build trust-based relationships with client stakeholders, advocating their needs internally

Support incident resolution with timely, transparent cross-team coordination

Lead client meetings, business reviews, and performance reporting





Drive continuous improvement in service delivery and operational processes

What You'll Bring

5+ years in client account management, service delivery, or operations within data centre, construction, facilities management, or commercial real estate

Strong contract/SLA management and stakeholder engagement experience

Proven ability to balance client expectations with operational delivery

Excellent communication and relationship-building skills

Proactive, detail-oriented approach in quick-paced environments

Additional Information

Two positions available in Melbourne with hybrid flexibility

Occasional travel to operational sites required

Key Account Manager - Critical Infrastructure Operations Melbourne, VIC, AU

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📌 Key Account Manager - Critical Infrastructure Operations (Port Phillip City)
🏢 IKG Talent
📍 Port Phillip City