Sales and Customer Service Representative Sales and Customer Service Representative Narangba Head Office | National Company | Growing Import & Distribution Business Full-Time Position Monday–Thursday: 8.00am–5.00pm Friday: 8.00am–3.00pm

Premier Pet is a growing Australian importer and national distributor of live fish, aquarium products and pet care products. We supply an extensive range of leading brands and products to pet and aquarium retailers across Australia.

As our business continues to grow, we are looking for an enthusiastic and commercially driven

Telephone Sales and Account Manager

to join our sales team.

About the Role This is a

sales-focused telephone account management position

for someone who enjoys talking to customers, building relationships, and, most importantly,

winning business and growing sales .

Reporting to the Sales Manager, you will manage and develop relationships with an existing portfolio of pet and aquarium retailers while actively identifying opportunities to increase their spend with Premier Pet.

You will spend a significant amount of your day on the phone speaking with customers, generating sales, promoting products, and identifying opportunities. You will not simply be taking orders — you will be expected to

create sales opportunities and turn them into results .

The role will suit someone who is naturally competitive, confident on the phone, and motivated by achieving targets.

Key Responsibilities

Proactively contacting customers by telephone to generate sales and grow existing accounts

Developing strong commercial relationships with customers and becoming a trusted point of contact

Identifying opportunities to increase customer spend and product ranging

Upselling and cross-selling across Premier Pet's extensive product portfolio

Promoting new products, key ranges, weekly specials and promotional campaigns

Re-engaging inactive and underperforming customers





Following up quotations, enquiries and sales opportunities to convert them into orders

Identifying customer needs and recommending products that provide the right solution

Working towards and achieving agreed sales targets and KPIs

Monitoring customer purchasing patterns and identifying opportunities for growthMaintaining regular contact with key accounts to maximise sales opportunities

Building relationships with new customers and supporting new account development

Processing customer orders received by telephone, email and web

Responding to customer enquiries and providing product and account support

Resolving customer issues, credits and complaints professionally and efficiently

Maintaining accurate customer, pricing and sales information

Completing general administration associated with customer accounts

Working closely with the Sales Manager and wider team to achieve business and sales objectives

About You You will be someone who:

Enjoys making outbound calls and starting conversations

Is confident asking for the sale and closing opportunities

Is motivated by targets, KPIs and achieving measurable results

Naturally looks for opportunities to sell more rather than simply processing orders

Can build genuine relationships while maintaining a commercial focus

Is persistent and comfortable following up opportunities

Can identify customer needs and match them with the right products

Is energetic, positive and enthusiastic

Takes ownership of their accounts and follows things through





Is comfortable working in a fast-paced setting

Can work independently while contributing to a wider sales team

Is organised and able to manage multiple customer accounts and priorities

Communicates clearly and professionally by phone, email and in person

Is willing to learn our products, brands and industry

Has good computer skills and is comfortable using Microsoft Office, CRM and order-entry systems

Experience Previous experience in telesales, inside sales, account management, or B2B sales will be highly regarded.

Experience in the pet, aquarium, retail, wholesale or distribution industries would be an advantage.

However, we are equally interested in candidates who can demonstrate a strong sales record, excellent telephone skills, and the right attitude.

What Will Make You Successful? We are looking for someone who wants to sell.

This is not a passive account-management role where you simply wait for customers to place orders.

We want someone who will look at their customer portfolio and ask:

“Who can I call today, what can I sell them, and how can I grow this account?”

The successful candidate will have the energy, confidence, resilience, and commercial drive to consistently pursue opportunities and deliver results.

If you are motivated by sales, enjoy building customer relationships and take pride in hitting — and exceeding — targets, we want to hear from you.

Why Join Premier Pet?

Join an established and growing Australian business

Work with a broad range of products and leading brands

Build relationships with customers across the Australian pet and aquarium industry

Opportunity to develop your sales and account-management skills

Work within a supportive and growing sales team

Be part of a business where your sales results make a genuine difference

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📌 Sales and Customer Service Representative (Narangba)
🏢 Premier Pet & Bay Fish
📍 Narangba