You will be the welcoming face of our practice and an significant link between our patients, clinicians and support team. Key responsibilities

Welcoming patients and creating a warm, professional experience Managing telephone, email and online enquiries Coordinating appointments, recalls and confirmations Maintaining an efficient and productive appointment book Proactively managing cancellations and filling short-notice gaps Processing payments, HICAPS claims and patient accounts Explaining fees and coordinating payment arrangements Presenting treatment plans and following up unscheduled treatment Managing recalls and inactive-patient follow-ups Completing daily reconciliation and basic practice reporting About you

Communicate warmly,



confidently and professionally Understand how to manage a dental appointment book effectively Are comfortable discussing treatment fees and collecting payments Can follow up treatment plans professionally without being pushy Take ownership and work confidently without constant supervision Are organised, reliable and attentive to detail Remain calm and solutions-focused during busy periods Work positively with dentists, dental assistants and patients Have a genuine interest in helping the practice improve and grow About us

Newport Dental Centre is a modern two-chair dental practice committed to providing high-quality clinical care and an exceptional patient experience.

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📌 Senior Dental Receptionist / Practice Coordinator (Sydney)
🏢 NEWPORT DENTAL CENTRE
📍 Sydney