We’re on the hunt for a dynamic and super-organized Store Manager who’s ready to roll up their sleeves, dive into the action, and take charge of our Footscray Hospital Ground Floor location; 89-99 Ballarat Road, Footscray, VIC 3011 , we are keen to get you in as early as possible to set you up for success.

About Us:

Zuppa is a dynamic and fast-growing hospitality business committed to delivering exceptional food, coffee, and service experiences. Our focus is on quality, innovation, and fostering a welcoming environment for both customers and staff. ZUPPA is growing quickly with a total of 8 locations.

Role Overview:

The Store Manager will oversee the daily operations within the business, ensuring excellence in customer service, staff management, and operational efficiency. This role requires a strategic leader with a strong background in hospitality, coffee expertise, and a passion for driving business growth. The ideal candidate will thrive under pressure, effectively manage diverse teams, and adapt to the fast-paced demands of our rapidly growing company.

Key Responsibilities:

- Lead and manage a team of 8-15 staff, fostering a positive and high-performance culture.
- Oversee daily operations to ensure seamless service delivery and operational excellence.
- Drive customer service standards, ensuring exceptional guest experiences.
- Manage procurement processes, supplier relationships, and inventory control for cost efficiency.
- Implement quality control measures to maintain product consistency and service standards.




- Develop and execute strategies for product innovation and menu development.
- Set and achieve business goals related to sales growth, customer satisfaction, and operational efficiency.
- Identify and resolve conflicts effectively, maintaining a harmonious workplace.
- Adapt to working under pressure and manage multiple priorities in a fast-paced environment.
- Effectively lead and collaborate with diverse personalities to maintain team cohesion and productivity.
- Monitor financial performance, budgeting, and cost management.
- Weekly meetings with senior management to discuss financial KPI's and areas of improvement in the business.

Key Requirements:

- Extensive experience in hospitality operations, with a focus on coffee and food service.
- Proven track record in managing diverse teams.
- Solid leadership and interpersonal skills, with the ability to inspire and motivate staff.
- Expertise in conflict resolution and problem-solving.
- Experience in procurement, inventory management, and supplier negotiations.
- Solid understanding of quality control processes and customer service excellence.
- Creative mindset with a passion for product development and innovation.
- Goal-driven with strong business acumen and strategic thinking abilities.
- Ability to perform under pressure and effectively manage multiple tasks and deadlines.
- Strong skills in working with and leading individuals from diverse backgrounds and personalities.

Pay: $75,000.00 – $85,000.00 per year

Benefits

- Free drinks
- Free food
- Maternity leave
- Parental leave
- Travel reimbursement

Work Location: In person

📌 Store Manager (Hospitality/QSR) (Footscray)
🏢 Zuppa
📍 Footscray