About Football Queensland Football Queensland (FQ) is the governing body for football in Queensland and is responsible for the development, promotion and administration of the game across the state.

As part of our commitment to delivering exceptional service to the football community, we are seeking a motivated and customer-focused Officer – Customer Service (Contact Centre) to join our Corporate Services team based at Meakin Park, Slacks Creek.

This is an exciting opportunity to become the first point of contact for players, participants, clubs and stakeholders, helping to ensure every interaction with Football Queensland is positive, professional and efficient.

About the Role Reporting to the Senior Officer – Customer Service Team Leader, you will play a key role in delivering high-quality customer service and support across a wide range of enquiries. As Football Queensland does not operate a dedicated reception function, this role plays an important front‑line customer service role in welcoming and assisting visitors to our office while delivering timely, accurate and professional support.

You will manage phone and email enquiries, resolve customer issues, maintain accurate records within our CRM system and support a range of operational activities that contribute to service delivery across Football Queensland.

This role suits someone who enjoys helping people, thrives in a fast‑paced environment and has exceptional attention to detail.

Key Responsibilities

Act as the first point of contact for customer enquiries and support via phone, email and in‑person walk‑in visitors

Manage high volumes of inbound calls and support requests

Resolve customer enquiries at first point of contact wherever possible

Create,



update and manage enquiries within Microsoft Dynamics CRM

Escalate complex enquiries to the appropriate business area

Accurately record customer interactions, complaints and outcomes

Support participant registration, insurance claims, refunds and related processes

Analyse customer feedback and identify opportunities for service improvements

Assist business units with operational administration and service delivery activities

Maintain confidentiality and comply with privacy and legislative obligations

About You

Outstanding customer service skills and a genuine desire to help others

Strong verbal and written communication skills

The ability to manage competing priorities and high enquiry volumes

Excellent attention to detail and accuracy

Robust computer literacy across Microsoft 365 applications

A proactive and solutions‑focused approach

The ability to work independently and collaboratively within a team

A commitment to continuous improvement and delivering quality outcomes

Desirable Experience

Previous contact centre, call centre or customer service experience

Experience using Microsoft Dynamics CRM or similar systems

Experience within sport, recreation or membership‑based organisations

Sports administration experience

Why Join Football Queensland?

Be part of a passionate team supporting football across Queensland

Work in a collaborative and supportive environment

Contribute to improving the experience of players, clubs and participants

Opportunities for professional development and growth

Make a meaningful impact within Queensland’s largest participation sport

Requirements Applicants must hold a current Blue Card (Working with Children Check.

Applications close at 11:59PM on Tuesday 29 September.

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📌 Officer – Customer Service (Contact Centre) (Brisbane)
🏢 Football Queensland
📍 Brisbane