Transport & Warehousing Systems Support Specialist Personalised Freight Management – Wetherill Park NSW

Are you a technically sharp IT support professional looking for a role where your skills make a real operational difference? PFM Logistics is growing fast and we need a sharp, self-motivated systems support specialist to keep our national operations running smoothly.

About Us PFM Logistics is a leading national logistics company specialising in the delivery, storage, and installation of sensitive freight. Our clients span industries including Print, Medical, Refrigeration, and ATMs. With a rapidly expanding footprint, we're investing in the people and systems that will take us to the next level.

The Role This is a broad, autonomous role sitting at the intersection of IT support and logistics operations. You'll be the go-to person for resolving system issues, supporting our internal teams, and ensuring our Transport Management System (TMS) and Warehouse Management System (WMS) run without a hitch.

Your day-to-day will include:

Triaging and resolving Level 1 & 2 support tickets via phone and email — rapid and accurately

Managing and escalating tickets to our MSP and external vendors to ensure national service delivery

Configuring, monitoring, and troubleshooting EDI files (XML, CSV, JSON)





Data entry and record management across our TMS and WMS platforms

Testing and reporting on system updates and new feature releases

Supporting mobile app deployment on phones and warehouse scanners, linked to cloud applications

Documenting solutions, procedures, and processes to build a strong internal knowledge base

What We're Looking For

Diploma or Degree in IT, Computer Science, or Business Systems

1-2 years' experience in a Service Desk or Help Desk role (L1/L2 support)

Hands-on experience with service desk tools such as ServiceNow, Jira, or Freshdesk

Strong communication skills — you'll work with both technical teams and non-technical staff

Comfortable working autonomously and managing competing priorities in a busy environment

A proactive, solutions-focused mindset with a genuine passion for delivering quality IT support

Full working rights in Australia

Desirable (but not essential)

Experience with Logistics (TMS) or Warehouse (WMS) applications

Sound working knowledge of Microsoft 365, Teams, and SharePoint

Familiarity with JAIX is a definite advantage

If you're a self-starter who thrives on solving problems and keeping systems running, we'd love to hear from you.

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📌 Transport & Warehousing Systems Support Specialist (Sydney)
🏢 Personalised Freight Management
📍 Sydney