Customer Service Representative - Call Centre

Customer Service Representative (Temporary Full-Time) Location:

Richmond, VIC (Hybrid options available following initial training) Pay Rate:

$38.00 per hour + 12% Superannuation Work Type:

Temporary Full-Time 6 months The Prospect Are you a customer-focused professional looking for your next career move? We are currently seeking expressions of interest and active applicants for high-volume Customer Service Representative roles with an iconic Australian brand based in Richmond. This fast-paced, high-energy contact center environment offers standard weekday rosters, competitive pay, and comprehensive paid training to set you up for long-term success. In-Person Assessment Centre: Tuesday, September 2nd Commencement Date: October 19th Mandatory Training: Must be fully available for a 6-week full-time training program on-site at the Richmond office (Monday to Friday, 9:00 AM - 5:00 PM). Unplanned leave during this period cannot be accommodated. Workplace Flexibility & Roster Operating Hours: Full-time rotating roster between 8:00 AM and 8:00 PM, Monday to Friday. Balance: No weekends and standard public holidays off. Hybrid Work: Hybrid options (e.g., 3-4 days working from home) become available following the initial on-site onboarding period.





Key Responsibilities Manage high-volume inbound calls (up to 80 calls per day) and digital inquiries with efficiency and empathy. Deliver high-quality customer support while consistently meeting team benchmarks (handle times, quality assurance). Navigate CRM platforms (experience with Salesforce or similar systems is highly regarded). Collaborate with supportive, high-energy team members to share best practices.

What We Look For Previous experience in an inbound contact center, high-volume customer service, retail, or hospitality setting. Outstanding verbal and written communication skills with solid problem-solving capabilities. High reliability and commitment, especially during initial training and peak operating periods. Work Rights: Full working rights in Australia with full-time work capability (Australian Citizen, Permanent Resident, or valid full-time visa). Background Checks: Willingness to undergo standard background checks (Police Check and Drug & Alcohol screening). At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

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📌 Customer Service Representative - Call Centre (Port Phillip City)
🏢 Randstad
📍 Port Phillip City