to join our busy Service Department. This is a key customer-facing position within our dealership. We're looking for someone who communicates well, stays organised and takes genuine ownership of their customers and their work. You will be responsible for managing the customer journey from vehicle drop-off through to collection, working closely with our workshop team to ensure customers are kept informed and work is completed efficiently. About the Role
Your responsibilities will include: Greeting customers and managing vehicle check-in
Understanding customer concerns and accurately documenting repair requirements
Preparing repair orders and coordinating work with the workshop
Keeping customers proactively updated throughout the day
Preparing and explaining repair estimates and obtaining customer authorisation
Identifying and presenting additional service and repair requirements
Working closely with technicians and the Workshop Foreman to monitor job progress
Managing promised completion times and communicating delays early
Ensuring repair orders are accurate and completed promptly
Following up outstanding work and maintaining strong customer relationships
Ensuring customers receive a professional handover when collecting their vehicle
Contributing to departmental customer satisfaction and performance targets
About You
To be successful in this role,
you will ideally have: Previous Service Advisor experience within an automotive dealership or service environment
Excellent customer service and communication skills
Strong organisational and time-management skills
The ability to manage multiple customers and competing priorities
A proactive approach and willingness to take ownership
Good computer and administration skills
Robust attention to detail
A positive and professional attitude
A current Australian driver's licence
Previous
Ford dealership experience is highly regarded but not essential . Experienced Service Advisors from other manufacturers are encouraged to apply. What We Offer
Competitive salary package
Attractive performance-based incentive program
A busy service department with consistent workflow
Ford manufacturer training and development
Support from an experienced Service Management team
Genuine opportunities for career progression
Stable, full-time employment
A friendly and professional dealership environment
If you're an experienced Service Advisor who enjoys dealing with customers, takes ownership of their work and wants to be part of a busy and growing Service Department, we'd like to hear from you. All applications will be treated with the strictest confidentiality. Applicants must be living in Australia and have full legal working rights.
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📌 Service Advisor – Titan Ford Brookvale (Mona Vale)
🏢 Australian Automotive Group
📍 Mona Vale
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