End User Support Technician Security Clearance Requirement - This role is only open to Australian Citizens with a current Australian Government Security Clearance, preferably at NV1 level

Ready to take your IT support career to the next level? We're looking for a hands-on, customer-focused End User Support Technician to join a high-performing team supporting critical enterprise technology environments across Sydney, Norwa and occasional visits to Canberra sites. This is your opportunity to work on cutting-edge IT systems in a fast-paced, collaborative environment where no two days are the same.

If you thrive on solving problems, supporting users, and being the go-to technical expert, this role is for you.

What You'll Be Doing: As the frontline lead for Desktop & End User Support (Level 1 & 2), you'll play a vital role in keeping operations running smoothly across multiple locations.

Your day-to-day will include

Supporting enterprise IT devices, systems, and infrastructure

Troubleshooting desktops, laptops, mobile devices, networks, and AV hardware

Installing, configuring, monitoring, and maintaining IT environments

Managing incidents and service requests through ticketing systems

Performing upgrades, preventative maintenance, and emergency support tasks

Deploying software and hardware across user environments

Supporting remote sites when required, as travel may be involved





Assisting users with onboarding and IT orientation

Contributing to technical documentation and process improvements

Ensuring security and compliance standards are maintained

What We’re Looking For Technical Skills & Experience

3-4+ years’ experience in Desktop / PC Support

Strong experience supporting Windows 11 environments

Experience with ITSM / ticket management platforms, with ServiceNow highly regarded

Knowledge of PC hardware, peripherals, LAN networking, Fibre/Ethernet

Exposure to enterprise IT environments and infrastructure support

Strong troubleshooting and analytical skills

Ability to work independently and manage competing priorities

Certificate-level IT qualification or equivalent experience

About You You're someone who:

Loves solving technical challenges

Delivers exceptional customer service

Communicates confidently with both technical and non-technical users

Thrives in fast-paced environments

Is proactive, adaptable, and eager to learn new technologies

Enjoys being part of a collaborative, high-performing team

Why This Chance?

Long-term 12+ month contract with the opportunity for an ongoing or renewable contract

Enterprise-scale technology environment

Opportunity to work with global IT teams

Varied and engaging technical work

Supportive team culture

Sydney CBD based and onsite

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📌 End User Support Technician (Sydney)
🏢 The Onset
📍 Sydney