Job Description

Based in Brendale, we are recruiting for a Service Desk Technician (Level 1) to join our Service Desk team, providing 1st level IT support

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We provide a dynamic work environment and are committed to the growth and development of everyone working on the team.

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At Network Technologies Queensland you would be part of an cutting-edge team striving to deliver our services and solutions for clients across a wide breadth of industries.

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Experience

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Ideally, you will have 6 months work experience in a similar position.
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Prior experience withan MSP supporting any of thefollowing technologies will be highly regarded:

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Desktop and Server Operating Systems

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Workstation (Laptop, Desktop, Mobility devices)

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Server (Physical and Virtual)

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Active Directory, DNS, DHCP

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Office 365, Sharepoint

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General Networking (understanding of routers, switches, wireless)

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Ideally field experience and client facing history

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Excellent communications skills, verbal and written

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Excellent documentation skills including formatting and presentation

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Ability to multi-task, prioritise and problem solve

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A solid work ethic and the desire to learn and develop

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Drivers License

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The Role

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Installing, supporting and maintaining desktops, notebooks and mobile devices

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Installing, supporting and maintaining server hardware and software infrastructure

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Installing, supporting and maintaining IP PBX systems and handsets

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Remote and Onsite support

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Identifying appropriate components, hardware and software to be recommended to the client

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Preparing documentation and presenting progress reports to customers

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Other projects and duties as assigned

📌 Service Desk IT Support Technician (Queensland)
🏢 Network Technologies Queensland
📍 Queensland