NDIS Quality and Safeguards Commission

Initial contract duration 12 months + 6 months Experience level APS6 equivalent Location of work QLD, WA, ACT, VIC, NSW, NT, SA, TAS Working arrangements Hybrid Maximum hours 40 hours per week Security clearance Must be able to obtain Baseline - NV1 preferred

Job details As a Business Analyst in the Service and Experience Design team you will support the delivery of service design sprints by bringing technical experience, hands-on business analysis capability across discovery, design and delivery phases. Working under the direction of the Sprint Lead, the role is responsible for leading complex analysis activities, shaping sprint outputs and ensuring business needs are translated into actionable, evidence-based design options. The role operates in ambiguous, fast paced environments, requiring strong judgement, initiative, and the ability to engage widely across frontline, operational, policy, regulatory, and technical stakeholders.

Key duties and responsibilities

Lead and deliver complex business analysis activities within service design sprints to inform problem definition, solution options and decision making

Elicit, analyse and validate business and user requirements through workshops, interviews and analysis with stakeholders at all organisational levels

Develop and maintain high quality sprint artefacts, including current and future state process maps, service journeys, impact and benefits analyses

Translate business and service needs into transparent functional and non functional requirements for technical and delivery teams





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Support implementation readiness by contributing to testing, validation, transition and business change activities

Demonstrated ability to work autonomously to analyse complex problems and deliver practical, evidence-based solutions in ambiguous contexts

Proven experience engaging, influencing and collaborating with a diverse range of stakeholders, from frontline staff to senior executives

Strong analytical and conceptual skills, including process analysis, service design thinking and structured problem solving

Highly developed written and verbal communication skills, with the ability to clearly convey complex information to technical and nontechnical audiences

Experience working in agile or sprint-based delivery environments, with a strong focus on practical delivery outcomes

Ability to prioritise competing demands, manage risks and maintain momentum within tight timeframes Sound judgement and professionalism when working with sensitive information and organisational priorities

An understanding of government service delivery, policy development, regulatory or operational environments is desirable

Familiarity with accessibility, inclusive design and APS context is desirable

Familiarity with digital and non-digital service channels and ICT-enabled service delivery is advantageous

Only candidates with current Australian security clearance will be considered.

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📌 Business Analyst (Brisbane)
🏢 Cleared ICT
📍 Brisbane