We are looking for an experienced, hands-on and confident Store Supervisor to lead our front-of-house team.

This is a key leadership role for someone who understands that great hospitality starts with a great team. You will support, train and develop the team while overseeing the smooth day-to-day operation of the store.

You will need to be comfortable taking ownership, working independently, solving problems and making decisions, while maintaining clear communication with the management team.

Key ResponsibilitiesTeam Leadership & Development

- Lead, motivate and support the SUPERLUPO front-of-house team.
- Provide thorough onboarding and ongoing training and development.
- Ensure team members understand our service standards, products and procedures.
- Allocate daily tasks and ensure the team is organised and prepared for service.
- Provide regular feedback and support team development.
- Lead by example and help create a positive, respectful and supportive team culture.

Customer Service
- Deliver an exceptional customer experience and maintain high service standards.
- Build positive relationships with customers and create a welcoming environment.
- Confidently manage customer enquiries, feedback and complaints.
- Ensure the team delivers friendly, efficient and professional service.

Daily Store Operations
- Oversee the smooth running of the store during service.
- Ensure opening and closing procedures are completed correctly.
- Manage cash handling, stock control and inventory.
- Maintain high standards of cleanliness, presentation and organisation.
- Communicate staffing,



stock and operational matters to the management team.
- Ensure food safety, workplace health and safety and company procedures are followed.

What We're Looking For

We are looking for someone with proven experience leading a team in hospitality, food retail, bakery, café or a similar customer-facing environment.

The successful candidate will have:

- At least 1 year of experience as a Supervisor, Assistant Manager or similar leadership role.
- Proven customer service experience.
- Strong leadership and people-management skills.
- Excellent communication and problem-solving skills.
- Confidence making decisions and working independently.
- A genuine understanding of the importance of training and developing a team, with the ability to provide ongoing coaching and feedback.
- High standards of presentation, cleanliness and attention to detail.
- A hands-on approach and willingness to work alongside the team.
- The ability to work effectively in a fast-paced hospitality setting.

The Person We're Looking For

You will be

- Friendly, approachable and confident.
- A natural leader who enjoys helping others succeed.
- Reliable, punctual and organised.
- Proactive and willing to take initiative.
- Comfortable giving direction,



providing feedback and maintaining high standards.
- Passionate about hospitality and creating great customer experiences.
- Excited by the opportunity to help build something new.

What We Offer
- The opportunity to be part of the launch team for an exciting new bakery concept.
- The opportunity to establish the culture, service standards and team from day one.
- A positive, supportive and collaborative team environment.
- Clear opportunities for career growth as the business develops.
- Staff discounts and team benefits.
- Espresso coffee and a daily team meal.
- Free onsite parking.
- No late nights – daytime trading hours only.

Ready to Join Us?

If you are an experienced hospitality supervisor who enjoys working with people, takes pride in great customer service and is excited by the opportunity to build something from the ground up, we would love to hear from you.

Apply through indeed with your resume and a short introduction telling us a little about yourself and why you would be a great fit for SUPERLUPO.

Only shortlisted applicants will be contacted.

Pay: $65,000.00 – $80,000.00 per year

Benefits

- Employee discount
- Free drinks
- Free food

Application Question(s):
- Understand that this is a full time role where you will be required to work onsite 5 set days with 3am/4am starts.
- Did you submit a Cover letter sharing why you believe you are qualified and well suited for this role?

Experience:
- Management: 2 years (Required)

Work Authorisation:
- Australia (Required)

Work Location: In person

📌 Store Supervisor - FOH Leader (Coburg North)
🏢 Superlupo
📍 Coburg North